Customer Service Senior Executive (Airfreight Import)

TRITON AI PTE. LTD.; Singapore; Hybrid; SGD 46,000 - 55,000; Full time

Benefits offered by this job

Company transport at pick-up points

Hybrid work arrangement

East Singapore location

Job summary

Triton AI Pte Ltd is seeking a Freight Forwarding Customer Service Executive to coordinate airfreight import shipments and respond to customer inquiries. You will work with overseas offices and partners to ensure timely, compliant delivery and accurate status updates.

The role requires 1–2 years of customer service experience for an Executive position or 3–4 years for Senior Executive, with strong English communication and a willingness to work in a hybrid setup in Singapore.

Qualifications

• Minimum GCE O'Level qualification.
• 1–2 years customer service experience for Executive positions, or 3–4 years for Senior Executive positions.
• Experience in freight forwarding, especially airfreight operations, is preferred.
• Strong written and spoken English communication.
• Organised with ability to manage multiple shipment priorities.

Responsibilities

• Coordinate airfreight import shipments with customers, overseas offices, agents and internal teams to ensure timely delivery.
• Respond to customer enquiries, monitor shipments and provide updates on arrivals, delays and delivery status.
• Verify shipping documents and coordinate customs clearance and import permit compliance.
• Check freight rates, supplier charges and customer approvals to ensure billing accuracy and shipment profitability.
• Resolve shipment discrepancies and service issues in collaboration with operational and warehouse teams.
• Prepare customer reports, maintain accurate shipment records and ensure timely billing handover and job closure.
• Follow customer procedures, regulatory requirements and quality, health, safety and environmental standards.

Skills

Customer service experience

Communication skills

English proficiency

Education

GCE O-Level

Job description

• Up to $4500 + AWS + Variable Bonus

• Working Location: East, Company Transport Provided at Multiple Pick-up Points)

• Working Hours: Monday to Friday 9am to 6pm with Alternate Saturday Half Day

• Work Arrangement: Hybrid Work Arrangement

• Requirements: Customer Service Experiences within Freight Forwarding Industry (Sea/Air Freight)

Our client is an established multinational logistics provider offering integrated supply chain, freight forwarding and transportation solutions across a worldwide network. Supporting businesses across diverse industries, the company delivers customised solutions spanning air, ocean and ground freight, as well as contract logistics.

This role focuses on coordinating airfreight import shipments, managing customer enquiries and working closely with overseas offices and operational partners to ensure timely, accurate and compliant delivery.

Key Responsibilities

• Coordinate airfreight import shipments with customers, overseas offices, agents and internal teams to ensure timely delivery.

• Respond to customer enquiries, monitor shipments and provide updates on arrivals, delays and delivery status.

• Verify shipping documents and coordinate customs clearance and import permit compliance.

• Check freight rates, supplier charges and customer approvals to ensure billing accuracy and shipment profitability.

• Resolve shipment discrepancies and service issues in collaboration with operational and warehouse teams.

• Prepare customer reports, maintain accurate shipment records and ensure timely billing handover and job closure.

• Follow customer procedures, regulatory requirements and quality, health, safety and environmental standards.

Requirements

• Minimum GCE ‘O’ Level qualification.

• 1–2 years of customer service experience for Executive positions, or 3–4 years for Senior Executive positions.

• Experience in freight forwarding, particularly airfreight operations, will be an advantage.

• Familiarity with shipping terms and documentation; knowledge of both air and sea freight is preferred.

• Good written and spoken English, with strong communication and interpersonal skills.

• Organised and attentive to detail, with the ability to manage competing shipment priorities.

• Proactive, responsible and able to work independently while collaborating effectively with others.

• A customer service mindset and commitment to resolving issues promptly.

• Willingness to work overtime when required.

Why Consider This Opportunity?

• Gain exposure to international freight operations within an established multinational logistics business.

• Work closely with a global network of offices, customers and logistics partners.

• Build practical experience in shipment coordination, customs processes, customer management and operational problem-solving.

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661