Customer Service Executive, Airfreight - Export/Import

TRITON AI PTE. LTD.; Singapore; On-site; SGD 46,000 - 55,000; Full time

Benefits offered by this job

Company transport

AWS

Variable bonus

Job summary

Triton AI Pte Ltd is hiring for an airfreight customer service role in Singapore. You will manage air import shipments, coordinate with customers, overseas agents, and internal teams to ensure timely processing.

You will verify documents (AWB/HAWB), provide shipment updates, and ensure smooth customs clearance while meeting KPIs and customer SOPs. The role offers regional exposure and a structured workweek.

Qualifications

• GCE O Levels is required.
• Minimum 3 years of customer service experience in airfreight or freight forwarding.
• Strong communication and coordination skills.

Responsibilities

• Manage full spectrum of air import shipments, coordinating with customers, overseas agents, and internal stakeholders.
• Verify shipping documents (AWB/HAWB) and resolve discrepancies promptly.
• Provide timely updates on shipment status, flight details, and delays.
• Ensure smooth customs clearance and permit management within KPIs.
• Liaise with customers for approvals on charges prior to delivery.
• Monitor cargo arrivals, inventory status, and handle shipment discrepancies.
• Ensure compliance with customer SOPs, regulatory requirements, and service standards.
• Handle customer enquiries professionally and maintain high service satisfaction.
• Support continuous improvement initiatives and adhere to QHSE standards.

Skills

Customer service

Communication

Coordination

Airfreight

Education

GCE O Levels

Job description

• Salary up to $4,500 + AWS + Variable Bonus

• East Region (Company Transport Provided at Multiple Pick-up Points)

• Monday to Friday, 9:00am - 5:45pm + Alternate Saturday (Half Day)

• Freight Forwarding Company allow for global exposure and gain expertise in customs, shipping documentation, and supply chain operations
  

Key Responsibilities

• Manage full spectrum of air import shipments, coordinating with customers, overseas agents, and internal stakeholders

• Verify shipping documents (AWB/HAWB) and resolve discrepancies promptly

• Provide timely updates on shipment status, flight details, and delays

• Ensure smooth customs clearance and permit management within KPIs

• Liaise with customers for approvals on charges prior to delivery

• Monitor cargo arrivals, inventory status, and handle shipment discrepancies

• Ensure compliance with customer SOPs, regulatory requirements, and service standards

• Handle customer enquiries professionally and maintain high service satisfaction

• Support continuous improvement initiatives and adhere to QHSE standards

Key Requirements

• Minimum GCE 'O' Levels

• Minimum 3 years of customer service experience within airfreight or freight forwarding industry

• Strong communication and coordination skills

Reg No.: R24123260

Triton AI Pte Ltd

EA Licence No.: 21C0661