Airfreight Senior/Executive Customer Service (Import/Export)

Celecti Pte Ltd; Singapore; On-site; SGD 41,000 - 49,000; Full time

Job summary

Celecti Pte Ltd is seeking an Airfreight Forwarding Customer Service Senior Executive to manage end-to-end airfreight shipments and provide high-quality customer support across import and export operations. The role is based in East Singapore and requires coordination with airlines, ground handlers, and customs authorities to ensure compliant shipment execution.

You will monitor shipment progress, handle inquiries, and escalate issues as needed, while maintaining accurate records and reporting

Qualifications

• Min. GCE ‘O’Level/ NITEC or equivalent qualification.
• Min. 2 years of airfreight import and export operations experience.
• Working knowledge of CargoWise system is an advantage.

Responsibilities

• Manage end-to-end airfreight shipments including booking, documentation, airline and ground handling coordination, import customs clearance, export processing, billing, and shipment completion
• Serve as the main customer contact for import and export shipments, providing timely updates, handling enquiries, and resolving operational issues
• Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure smooth and compliant shipment execution
• Monitor shipment progress against SLA and KPI requirements, ensuring service standards are consistently met
• Take ownership of complex shipments and proactively resolve delays, discrepancies, and customs-related issues
• Ensure accurate maintenance of shipment records, documentation, and reporting for operational and compliance purposes
• Escalate unresolved issues to management with clear follow-through and resolution tracking

Education

GCE O’Level / NITEC or equivalent

Tools

CargoWise

Job description

Basic Salary: Up to S$4,000 per month

5.25 Days work week: Mondays to Fridays, 9:00AM – 5:30PM, Alt Saturdays: 9:00am – 1:00pm

Work location: East

A leading global logistics company is seeking an Airfreight Forwarding Customer Service Senior Executive to manage end-to-end airfreight shipments and provide high-quality customer service support across import and export operations.

Job Responsibilities:

• Manage end-to-end airfreight shipments including booking, documentation, airline and ground handling coordination, import customs clearance, export processing, billing, and shipment completion
• Serve as the main customer contact for import and export shipments, providing timely updates, handling enquiries, and resolving operational issues
• Coordinate closely with airlines, ground handlers, trucking partners, and customs authorities to ensure smooth and compliant shipment execution
• Monitor shipment progress against SLA and KPI requirements, ensuring service standards are consistently met
• Take ownership of complex shipments and proactively resolve delays, discrepancies, and customs-related issues
• Ensure accurate maintenance of shipment records, documentation, and reporting for operational and compliance purposes
• Escalate unresolved issues to management with clear follow-through and resolution tracking

Job Requirements:

• Min. GCE ‘O’Level/ NITEC or equivalent qualification
• Min. 2 years of airfreight import and export operations experience
• Working knowledge of CargoWise system is an advantage