Customer Service Executive

TCI EXPRESS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

TCI EXPRESS PTE. LTD. in Singapore is seeking a customer-focused Freight Forwarding Support professional to handle enquiries, support sales, and prepare quotations for air freight shipments.

You will coordinate import, export, cross-trade and cross-border trucking, liaise with carriers and agents, prepare pricing, and ensure timely shipping documents, records, and service quality across teams and partners. This role offers stability, development opportunities, and advancement in a dynamic

Qualifications

• Minimum Diploma with 2 years of relevant experience in freight forwarding, logistics, customer service, or sales support.
• Knowledgeable of air freight, import, export, or cross-trade shipment procedures.
• Good communication skills with a customer-focused attitude.
• Able to work independently and as part of a team in a fast-pace
• Grow your career with a role that provides stability, development, and opportunities for advancement.

Responsibilities

• Handle customer enquiries, sales support requests, and quotation preparation for air freight shipments.
• Manage import, export, cross-trade, oversized cargo, and cross-border trucking enquiries and arrangements.
• Coordinate with internal departments, customers, overseas agents, operations teams, and internal departments to ensure smooth shipment execution.
• Liaise with carriers, airlines, agents for booking and shipment updates.
• Prepare competitive pricing, RFQs, and freight solutions based on customer and project requirements.
• Ensure timely and accurate completion of shipping documents, reports, and customer records.
• Support key accounts by responding to service requests and resolving shipment-related issues promptly.
• Handle customer complaints professionally and provide effective solutions
• Maintain service quality and customer satisfaction by following standard procedures and preventing recurring issues.
• Perform other duties as assigned.

Skills

Customer service

Sales support

Air freight

Logistics

Import/Export

Education

Diploma

Job description

Key Responsibilities

• Handle customer enquiries, sales support requests, and quotation preparation for air freight shipments.
• Manage import, export, cross-trade, oversized cargo, and cross-border trucking enquiries and arrangements.
• Coordinate with internal departments, customers, overseas agents, operations teams, and internal departments to ensure smooth shipment execution.
• Liaise with carriers, airlines, agents for booking and shipment updates.
• Prepare competitive pricing, RFQs, and freight solutions based on customer and project requirements.
• Ensure timely and accurate completion of shipping documents, reports, and customer records.
• Support key accounts by responding to service requests and resolving shipment-related issues promptly.
• Handle customer complaints professionally and provide effective solutions
• Maintain service quality and customer satisfaction by following standard procedures and preventing recurring issues.
• Perform other duties as assigned.

Requirements

• Minimum Diploma with 2 years of relevant experience in freight forwarding, logistics, customer service, or sales support.
• Knowledgeable of air freight, import, export, or cross-trade shipment procedures.
• Good communication skills with a customer-focused attitude.
• Able to work independently and as part of a team in a fast-pace
• Grow your career with a role that provides stability, development, and opportunities for advancement.