Customer Service Representative

Safran Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading aerospace company in Singapore is seeking a Customer Service Representative. This role requires excellent communication skills and a strong customer-centric approach to manage customer support and sales-related tasks. The ideal candidate should have a degree in engineering or business administration and 2-3 years experience in a sales or marketing role within the aerospace industry.

Qualifications

• 2-3 years experience in a commercial, business or sales & marketing role in Aerospace.
• Proven track record of customer service and account management.
• Experience in handling warranty claims and customer orders.

Responsibilities

• Responsible for customer support and service related to sales.
• Secure good relationships with customers and monitor satisfaction.
• Manage communication of repair flows between customers and the company.

Skills

Excellent verbal, written, presentation and computer skills

Excellent interpersonal and communication skills

Good commercial knowledge of the aviation industry

Ability to interact with people of all levels

Customer-centric approach

Team player

Education

Degree holder in engineering or business administration

Diploma/O Level with 5 years experience

Tools

ERP software, preferably SAP B1

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Title: Customer Service Representative

Company: Safran Electronics & Defense Services

Location: Singapore, Singapore

Contract type: Permanent

Contract duration: Full-time

Required degree: Diploma/Advanced/Higher/Graduate Diploma

Required experience: More than 3 years

Professional status: Professional, Engineer & Manager

# 2025-152744

Job Description

Responsibilities

• Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
• Secure good relationship with customers.
• Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
• Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
• Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
• Reply to customers' queries and quotations.
• Review of customer's sales and repair orders.
• Process and acknowledged customers' orders.
• Issuing Invoice for completed sales and repair orders.
• Provide shipping details to customers.
• Handling of warranty claims.
• Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
• Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
• Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
• Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
• Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
• Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
• Any other duties assigned.

Job Requirements

• Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be considered.
• Well-versed in ERP software, preferably SAP B1.
• Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint).
• Excellent interpersonal and communication skills, able to interact with people of all levels.
• Good commercial knowledge of the aviation industry.
• Customers' centric with passion to provide solutions.
• A team player - capable of interacting with internal and external (customers) stakeholders.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Locate your future workplace

26 Changi North Rise Singapore-499618

Singapore

Singapore

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.