Customer Service & Order Fulfillment Specialist

CommScope; Singapore; Hybride; SGD 45 000 - 60 000; Plein temps

Résumé du poste

CommScope in Singapore seeks a Customer Service Representative to cultivate relationships with current and potential customers. You will manage the full Quote-to-Cash process, from quotations using SAP to shipment and post-handling invoicing.

Responsibilities include order processing, shipment tracking, scheduling, and proactive communication with customers and sales teams to meet timelines and service levels.

Qualifications

• Diploma/Degree in Business or related discipline with at least 3 years of customer service or order fulfilment experience.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills with good telephone etiquette.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to a fast-paced and dynamic environment.

Responsabilités

• Pre-order: prepare quotations using SAP and pricing tools, check lead times and liaise with teams.
• Work with Customers and Sales Team to understand product needs and services.
• Coordinate with Materials Management/Operations to anticipate projects and schedules.
• Process orders, samples and returns through to shipment, with confirmations.
• Identify shipments at risk and expedite with Planners as needed.
• Monitor shipment schedules for timely delivery per incoterms.
• Hold weekly/bi-weekly calls with customers to review backlog and issues.
• Process rebates claims and stock returns as approved by Product Line Management.
• Support quality and warranty processes when required.
• Participate in training and back-up peers; build relationships with customers and colleagues.

Connaissances

Excellent communication

Team player

Adaptable

Customer service

Formation

Diploma/Degree in Business

Outils

SAP

Description du poste

CommScope in Singapore seeks a Customer Service Representative to cultivate relationships with current and potential customers. You will manage the full Quote-to-Cash process, from quotations using SAP to shipment and post-handling invoicing.

Responsibilities include order processing, shipment tracking, scheduling, and proactive communication with customers and sales teams to meet timelines and service levels.