Representative, Customer Service

CommScope; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

CommScope in Singapore seeks a Customer Service Representative to cultivate relationships with current and potential customers. You will manage the full Quote-to-Cash process, from quotations using SAP to shipment and post-handling invoicing.

Responsibilities include order processing, shipment tracking, scheduling, and proactive communication with customers and sales teams to meet timelines and service levels.

Qualifications

• Diploma/Degree in Business or related discipline with at least 3 years of customer service or order fulfilment experience.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills with good telephone etiquette.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to a fast-paced and dynamic environment.

Responsibilities

• Pre-order: prepare quotations using SAP and pricing tools, check lead times and liaise with teams.
• Work with Customers and Sales Team to understand product needs and services.
• Coordinate with Materials Management/Operations to anticipate projects and schedules.
• Process orders, samples and returns through to shipment, with confirmations.
• Identify shipments at risk and expedite with Planners as needed.
• Monitor shipment schedules for timely delivery per incoterms.
• Hold weekly/bi-weekly calls with customers to review backlog and issues.
• Process rebates claims and stock returns as approved by Product Line Management.
• Support quality and warranty processes when required.
• Participate in training and back-up peers; build relationships with customers and colleagues.

Skills

Excellent communication

Team player

Adaptable

Customer service

Education

Diploma/Degree in Business

Tools

SAP

Job description

Title: Representative, Customer Service

Location: Singapore, Singapore, Singapore

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

Job Description

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment(Order entry,Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Job Requirement

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [e-mail]. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo