Electronics CSR: End-to-End Orders & SAP Support

Molex Singapore Pte Ltd; Singapore; Sur place; SGD 42 000 - 66 000; Plein temps

Résumé du poste

Molex Singapore Pte Ltd is seeking a proactive Customer Service Representative to be the main point of contact for order‑fulfillment activities for assigned customer accounts. You will respond to inquiries, coordinate post‑order activities, and maintain high service standards from the Westgate Office Tower in Singapore.

You will collaborate with Sales Engineers, Quality, Finance, Supply Chain, IT, and Product Managers, providing monthly reports and supporting customer visits.

Qualifications

• Diploma or higher with relevant Customer Service experience.
• Minimum 3 years of experience, preferably in electronics manufacturing.
• Strong PC literacy (Excel, Word, Outlook).
• Proficient in Mandarin to serve Mandarin-speaking customers.

Responsabilités

• Manage end-to-end order processing in SAP, ensuring accuracy and timely follow-up on missing or incorrect information.
• Coordinate customer requests related to order changes, including expedites, pull-in/push-out, and order adjustments.
• Monitor order backlog and initiate proactive actions to meet customer requested dates, informing customers on schedule changes.
• Analyse forecast vs. actual orders for scheduling agreements and support VMI customer coordination and billing reconciliation.
• Manage shipping activities including special arrangements, premium freight, drop-ships, and freight cost agreements.
• Handle customer complaints using SAP, coordinating corrective actions through 8D reports, credit notes, and related documentation.
• Process distribution scrap requests in accordance with contractual and company guidelines.
• Initiate SAP Master Data maintenance (customer master, CMIR, material master).
• Review customer scorecards and coordinate required actions with Sales.
• Provide monthly reporting updates and support customer visits with relevant stakeholders.
• Adhere to Molex quality, ISO, EH&S, and TQM systems, following all company processes and policies.

Connaissances

Problem solving

Communication

Negotiation

Decision making

Mandarin proficiency

Formation

Diploma or higher in relevant Customer Service

Outils

SAP

Description du poste

Molex Singapore Pte Ltd is seeking a proactive Customer Service Representative to be the main point of contact for order‑fulfillment activities for assigned customer accounts. You will respond to inquiries, coordinate post‑order activities, and maintain high service standards from the Westgate Office Tower in Singapore.

You will collaborate with Sales Engineers, Quality, Finance, Supply Chain, IT, and Product Managers, providing monthly reports and supporting customer visits.