Customer Service & Order Fulfillment Specialist

GD PRECISION PTE. LTD.; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

GD Precision PTE. LTD.

in Singapore is seeking a Customer Service Coordinator to handle inquiries, provide product information, and troubleshoot issues while coordinating with logistics and technical teams for timely resolutions. You will maintain comprehensive records of customer interactions, process POs/DOs/invoices, enter work orders and quotations in Epicor, manage NPI forms and contract reviews, arrange outbound transport, prepare NCRs, and support post‑sales service and warranty claims,

Responsibilities

• Handle customer inquiries, complaints, and service requests.
• Provide product information and troubleshoot issues
• Collaborate with logistics and technical teams for resolution.
• Maintain records of customer interactions and feedback.
• open PO, DO and invoice
• Deal with customer upon received customer PO
• Key in work order & quotation in Epicor system for all customer
• Open NPI form, contract review & feasibility study
• Arrange out going parts transportation
• Prepare NCR for rejected parts from customer
• Do daily sales order report and sales report
• to check forecast on customer stock
• Support post-sales service and warranty claims.

Job description

GD Precision PTE. LTD.

in Singapore is seeking a Customer Service Coordinator to handle inquiries, provide product information, and troubleshoot issues while coordinating with logistics and technical teams for timely resolutions. You will maintain comprehensive records of customer interactions, process POs/DOs/invoices, enter work orders and quotations in Epicor, manage NPI forms and contract reviews, arrange outbound transport, prepare NCRs, and support post‑sales service and warranty claims,