Customer Service & Operations Executive

YOU CHENG EDUCATION CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An education center in Singapore is seeking a customer service and communication professional. You will communicate with parents and students in both English and Chinese, support administrative tasks, and assist in content creation for social media. Ideal candidates should have a Bachelor's degree, strong communication skills, and experience in a similar role.

Benefits

Annual increment & performance bonuses

Training and career development opportunities

Friendly, supportive, and growth-oriented work environment

Qualifications

• Fluent in English and Chinese (spoken and written).
• Highly meticulous and organized.
• Experience in social media management, copywriting, or content creation is preferred.

Responsibilities

• Communicate professionally with parents and students.
• Handle inquiries and resolve issues.
• Assist with daily administrative tasks.

Skills

Bilingual communication in English and Chinese

Strong communication skills

Customer service skills

Education

Bachelor’s degree or higher

Tools

Canva

Google Workspace

MS Office

Job description

1. Customer Service & Communication

• Bilingual communication: Communicate professionally with parents and students in both English and Chinese regarding class schedules, changes, and relevant updates.
• Customer support: Handle inquiries promptly and accurately, resolving administrative and basic technical issues.
• Information briefing: Clearly explain course details, centre policies, and learning arrangements to ensure parents fully understand the information provided.
• Sales assistance: Support diagnostic assessments (DA tests), course renewal discussions, and related administrative processes.
• Administrative support: Assist with daily administrative tasks, including document filing, data updates, record maintenance, and other operational duties.

2. Operations & Coordination

• Daily maintenance: Maintain a clean, organised, and professional learning environment according to standard operating procedures.
• Teacher support: Assist teachers with lesson material preparation, classroom setup, and resource organisation.
• Class scheduling: Plan, coordinate, and optimise class schedules to ensure efficient utilisation of rooms and time slots.
• Class coordination: Arrange trial lessons, reschedule or arrange replacement classes, and support post-class follow-up communication with parents when required.
• Attendance management: Maintain accurate and updated attendance records for all classes and activities.

3. Social Media & Content Creation

• Content planning: Develop meaningful, value-driven content for parents—beyond simple postings—highlighting educational insights and centre strengths.
• Platform management: Maintain and update the centre’s social media platforms (e.g., Facebook, Instagram, TikTok).
• Visual design: Use Canva or similar tools to create marketing visuals such as posters, promotional graphics, and event highlights.
• Bilingual copywriting: Draft clear, professional, and error-free promotional and informational content in both English and Chinese.
• Brand consistency: Ensure all content aligns with the centre’s professional image, branding guidelines, and communication standards.

Requirements

• Bachelor’s degree or higher in any discipline (Business, Communications, Education preferred).
• Fluent in both English and Chinese (spoken and written), with the ability to communicate professionally with parents.
• Highly meticulous, organised, and able to manage administrative duties with precision and consistency.
• Strong communication and customer service skills; comfortable interacting with parents, students, and teachers.
• Able to work independently and collaboratively, with a strong sense of responsibility.
• Experience in social media management, copywriting, or content creation is preferred.
• Proficient in Canva, Google Workspace, MS Office, or other relevant tools.
• Fresh graduates with strong learning ability and a positive attitude are welcome to apply.

Working Hours & Benefits

• 5 or 5.5-day work week
• Annual increment & performance bonusesTraining and career development opportunities
• Friendly, supportive, and growth-oriented work environment