Automotive Workshop Service Advisor

AUTOCLINIC PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

AUTOCLINIC PTE. LTD. is seeking a customer-focused Automotive Workshop Service Advisor to be the primary contact for customers, coordinating service from intake to vehicle return, and ensuring a smooth repair or maintenance process.

You will greet customers, collect information, schedule appointments, explain repairs and costs, liaise with technicians, and handle invoicing while maintaining records. A valid driver's license and at least two years' experience are required.

Qualifications

• Min 2 years experience as a Service Advisor or in automotive customer service.
• Knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Valid driver’s license.

Responsibilities

• Greet customers and assess service needs, provide guidance and recommendations.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
• Consult with customers to gather information about vehicle issues and concerns.
• Conduct vehicle inspections and diagnose mechanical and electrical problems.
• Provide explanations of recommended repairs or maintenance, including cost estimates.
• Communicate with technicians to ensure a clear understanding of required work.
• Monitor progress of repairs and inform customers of changes or delays.
• Assist customers with additional service requests (loaners, shuttle) when available.
• Process invoices and handle payment transactions accurately.
• Maintain records of customer interactions, service history and repairs performed.
• Handle customer complaints with empathy and resolution focus.
• Stay updated on automotive trends, tech advancements, and manufacturer guidelines.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

Time management

Organizational skills

Computer skills

Education

High school diploma

Automotive certifications

Job description

We are seeking a highly skilled and customer-focused Automotive Workshop Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process.

Responsibilities:

• Greet customers and assess their service needs, providing guidance and recommendations.
• Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
• Consult with customers to gather information about vehicle issues and concerns.
• Conduct vehicle inspections and accurately diagnose mechanical and electrical problems.
• Provide detailed explanations of recommended repairs or maintenance, including cost estimates.
• Communicate with technicians to ensure a clear understanding of required work.
• Monitor the progress of repairs and keep customers informed of any changes or delays.
• Assist customers with additional service requests, such as arranging loaner vehicles or coordinating shuttle services.
• Process invoices and handle payment transactions accurately.
• Maintain accurate records of customer interactions, service history, and repairs performed.
• Handle customer complaints or concerns with empathy and a focus on resolution.
• Stay updated on automotive industry trends, technical advancements, and manufacturer guidelines.

Working Hours:

• Mon - Fri 10am to 7pm
• Sat 10am to 2pm
• PH and Sun Closed

Requirements:

• High school diploma or equivalent; additional certifications or vocational training in automotive service is a plus.
• Proven experience (min 2 years) as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and provide exceptional service.
• Strong problem-solving and decision-making abilities.
• Organizational and time management skills to handle multiple tasks effectively.
• Proficient computer skills to manage customer information and process service orders.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• A valid driver's license.