Customer Service Officer (Office)

VALE ESTHETICS (PTE. LTD.); Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

VALE ESTHETICS (PTE. LTD.) is seeking a proactive outbound call center professional to engage prospects and clients. You will book appointments, maintain professional service standards, and manage cancellations or rescheduling as needed.

The role requires clear English and Mandarin communication, strong interpersonal skills, and the ability to handle follow-up calls to secure bookings. Join a dynamic team in Singapore and contribute to client satisfaction.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Proficiency in English and Mandarin for booking appointments.

Responsibilities

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Outbound call center experience

Interpersonal communication

Bilingual English/Mandarin

Job description

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.


• Maintain a high level of professionalism and service while speaking to Prospects or Clients.


• Manage appointment cancellations and reschedule new appointments with prospects promptly.


• Conduct regular calls with the Prospect or Client to book appointments for him/her.


• Call Prospect or Client to remind them of their appointment.


• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of outbound call center experience.


• Excellent interpersonal and communication skills.


• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.