Customer Service Officer (Outlet)

8 MEDI-AESTHETICS PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

8 MEDI-AESTHETICS PTE. LTD. is seeking a diligent administrator to provide frontline customer service and clerical support. You will greet clients, handle inquiries, and manage billing and invoicing while maintaining accurate records.

This role requires strong English and Mandarin communication, a neat appearance, and reliable time management. You will also schedule appointments, answer calls, and perform ad hoc tasks as directed.

Qualifications

• Minimum 1 year of administrative experience.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.
• Well-groomed, courteous, and meticulous.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Administrative experience

Interpersonal communication

Education

Nitec in any discipline

Job description

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.