Customer Service Officer (Outlet)

VALE ESTHETICS (PTE. LTD.); Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

VALE ESTHETICS (PTE. LTD.) in Singapore seeks a diligent administrative assistant to provide excellent customer service and handle essential admin tasks including billing support and appointment coordination.

You will greet clients, collect payments, print invoices, book appointments, answer calls, and record details. Strong English and Mandarin communication, plus a neat, professional appearance, are preferred.

Qualifications

• 1+ year of administrative experience (clerk or receptionist).
• Proficiency with basic billing and payment collection.
• Strong interpersonal and communication skills.

Responsibilities

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Administrative experience

Receptionist

Billing

Customer service

English & Mandarin

Education

Nitec certificate

Job description

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.