Customer Service Officer (Office)

Ezyhealth Holdings Pte Ltd.; Singapore; Presencial; SGD 26.000 - 39.000; Jornada completa

Descripción de la vacante

Ezyhealth Holdings Pte Ltd, a healthcare IT company, invites an outbound call center professional to join our client‑facing team in Singapore. You will manage a defined pool of leads and drive appointment bookings with professionalism.

You will build relationships with prospects, call to remind and reschedule, and ensure service quality while communicating in English and Mandarin. The role emphasizes accuracy, courtesy, and timely follow‑ups.

Formación

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Responsabilidades

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Conocimientos

Outbound call center experience

Interpersonal communication

Bilingual English/Mandarin

Descripción del empleo

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

Job responsibilities:

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.