Outreach Executive (Novena/ Gov)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an Outreach Executive to handle outgoing household calls, provide accurate information, and resolve enquiries while ensuring a positive customer experience. The role emphasizes strong communication, patience, and professional handling of customer concerns.

Candidates should be Singaporean, with a basic qualification of GCE A level or Diploma, and will receive training. Multilingual abilities are a plus in a fast-paced call center environment.

Qualifications

• Minimum GCE A level / Diploma or equivalent.
• Singaporean only.
• Training provided for call center skills.
• Strong communication skills; multilingual abilities are a plus.
• Customer-focused, patient, and able to handle challenging conversations.
• Able to multitask in a fast-paced environment.
• Basic computer literacy and CRM usage.

Responsibilities

• Handle outgoing calls promptly and professionally.
• Respond to enquiries regarding products, services, policies, or accounts.
• Provide accurate information and guide respondents through troubleshooting steps.
• Escalate complex issues to relevant departments or supervisors.
• Record all respondent interactions accurately in the system.
• Follow established workflows, scripts, and service standards.
• Maintain high levels of respondent satisfaction with a service-oriented approach.
• Perform follow-up calls to close cases or provide updates.
• Adhere to confidentiality, data protection, and company compliance standards.

Skills

Excellent verbal communication

Active listening

Customer service

Problem solving

Data entry accuracy

Calm under pressure

Education

GCE A level / Diploma

Job description

Role Overview

Outreach Executive is responsible for handling outgoing household calls, providing accurate information, resolving enquiries, and ensuring a positive customer experience. This role requires strong communication skills, patience, and the ability to manage customer concerns efficiently and professionally.

Key Responsibilities

• Handle outgoing calls promptly and professionally.
• Respond to respondent's enquiries regarding products, services, policies, or account information.
• Provide accurate information and guide respondent through troubleshooting steps when needed.
• Escalate complex issues to relevant departments or supervisors.
• Record all respondent interactions and details accurately in the system.
• Follow established workflows, scripts, and service standards.
• Ensure high levels of respondent satisfaction and maintain a service-oriented approach.
• Perform follow-up calls when necessary to close cases or provide updates.
• Adhere to confidentiality, data protection, and company compliance standards.

Job Requirements

• Minimum GCE "A" level /Diploma/Equivalent qualification.
• Singaporean only
• Prior call center or customer service experience is an advantage but not required (training provided).
• Strong communication skills; additional languages are a plus.
• Customer-focused, patient, and able to handle challenging conversations.
• Able to multitask and work in a fast-paced environment.
• Basic computer literacy and experience using customer service systems/CRM tools.

Key Skills

• Excellent verbal communication
• Active listening
• Customer service and problem‑solving
• Data entry accuracy
• Ability to stay calm under pressure
• Positive and professional attitude