Outbound Appointment Specialist (English/Mandarin)

Ezyhealth Holdings Pte Ltd.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

Ezyhealth Holdings Pte Ltd, a healthcare IT company, invites an outbound call center professional to join our client‑facing team in Singapore. You will manage a defined pool of leads and drive appointment bookings with professionalism.

You will build relationships with prospects, call to remind and reschedule, and ensure service quality while communicating in English and Mandarin. The role emphasizes accuracy, courtesy, and timely follow‑ups.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Responsibilities

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Outbound call center experience

Interpersonal communication

Bilingual English/Mandarin

Job description

Ezyhealth Holdings Pte Ltd, a healthcare IT company, invites an outbound call center professional to join our client‑facing team in Singapore. You will manage a defined pool of leads and drive appointment bookings with professionalism.

You will build relationships with prospects, call to remind and reschedule, and ensure service quality while communicating in English and Mandarin. The role emphasizes accuracy, courtesy, and timely follow‑ups.