Retail Customer Experience Officer

SKINLAB THE MEDICAL SPA PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Career Progression

Fun and inclusive working environment

Outpatient Medical & Dental Benefits +

Health Screening

Staff Discounts

Birthday leave

Complimentary facial treatment

Job summary

SKINLAB THE MEDICAL SPA PTE. LTD. in Singapore is seeking a customer-focused receptionist to welcome clients and manage bookings for the clinic.

You will handle phone inquiries, coordinate appointments, and provide friendly service to Mandarin- and English-speaking clients. The role offers a supportive team environment with staff benefits including outpatient medical & dental coverage, health screening, staff discounts, birthday leave, and complimentary facial treatment.

Qualifications

• At least 1 year of relevant experience.
• Strong language proficiency to correspond with English and Mandarin speaking clients.

Responsibilities

• Welcoming and attending to customers with a positive and friendly attitude.
• Managing the appointment booking and room reservations.
• Answering phone calls and attend customer inquiries.

Skills

Customer service

Bilingual English/Mandarin

Telephone handling

Job description

Job Responsibilities:

• Welcoming and attending to customers with a positive and friendly attitude.
• Managing the appointment booking and room reservations.
• Answering phone calls and attend customer inquiries.

Job Requirements:

• At least 1 year of relevant experience.
• Strong language proficiency to correspond with English and Mandarin speaking clients.

Staff Benefits:

• Career Progression
• Fun and inclusive working environment
• Outpatient Medical & Dental Benefits + Health Screening
• Staff Discounts
• Birthday leave
• Complimentary facial treatment