Customer Service Executive

MARKET_SINGAPORE PTE LTD; Singapore; On-site; SGD 26,000 - 36,000; Full time

Job summary

Market_Singapore Pte Ltd is seeking a proactive Customer Service/Call Centre support coordinator in Singapore. You will assist daily Counter Services and Call Centre operations to meet KPIs, handle client queries, and collaborate with multiple departments to update reports and support company events.

The role requires at least 1 year in a call centre or service setting, fluent English and Mandarin, and strong interpersonal and communication skills.

Qualifications

• Minimum GCE “O” Levels; Diploma or Degree preferred.
• At least 1 year of experience in Call Centre or service-related industry.
• Proficient in Microsoft Office applications and internet navigation.
• Fluent in English and Mandarin to communicate with Mandarin-speaking customers.

Responsibilities

• Assist Department Supervisor/Manager in managing daily Counter Services and Call Centre operations to meet KPIs.
• Respond to client inquiries via telephone, email, and written communication to ensure customer satisfaction.
• Collaborate with inter-department teams and Headquarters to resolve customer issues, feedback, and concerns promptly.
• Prepare and update weekly and monthly operational reports accurately for management review.
• Support organization and execution of company events and seminars, including occasional weekend shifts
• Complete ad-hoc assignments as assigned by Department Supervisor/Manager.
• Work effectively as a team member to maintain smooth operations and meet deadlines under pressure.
• Adapt to changes and challenges by demonstrating initiative and openness.

Skills

English

Mandarin

Interpersonal skills

Communication

Education

GCE O Levels

Diploma or Degree

Tools

Microsoft Office

Internet navigation

Job description

Company Overview

Market_Singapore Pte Ltd is an innovative product brokerage and Internet marketing company. Its parent, Market America Worldwide Inc, is a global corporation with over US$5.3 billion in retail sales from 3 million customers and 180,000 distributors worldwide.

Job Summary

Support daily operations of Counter Services and Call Centre to achieve KPIs, handle client queries, collaborate with departments, update reports, and assist in company events.

Responsibilities

• Assist Department Supervisor/Manager in managing daily Counter Services and Call Centre operations to meet KPIs
• Respond to client inquiries via telephone, email, and written communication to ensure customer satisfaction
• Collaborate with inter-department teams and Headquarters to resolve customer issues, feedback, and concerns promptly
• Prepare and update weekly and monthly operational reports accurately for management review
• Support organization and execution of company events and seminars, including occasional weekend shifts
• Complete ad-hoc assignments as assigned by Department Supervisor/Manager
• Work effectively as a team member to maintain smooth operations and meet deadlines under pressure
• Adapt to changes and challenges by demonstrating initiative and openness

Preferred competencies and qualifications

• Minimum GCE “O” Levels; Diploma or Degree preferred
• At least 1 year of experience in Call Centre or service-related industry
• Proficient in Microsoft Office applications and internet navigation
• Fluent in English and Mandarin to communicate with Mandarin-speaking customers
• Strong interpersonal and communication skills with a customer-oriented mindset
• Ability to work shifts: either 9am to 6pm or 10.30am to 7.30pm

Other Information

• Occasional weekend support required at local seminars
• All applicant information will be kept confidential and used solely for recruitment purposes