Customer Service Officer (Office)

Vale Esthetics Pte Ltd; Singapore; On-site; SGD 21,000 - 30,000; Full time

Job summary

Vale Esthetics Pte Ltd in Singapore seeks an outbound call center specialist responsible for engaging prospects, maintaining professional service, and scheduling appointments. You will cancel and reschedule as needed, make regular reminder calls, and handle ad hoc duties as directed by management.

A minimum of 1 year in outbound calls is required, with strong English and Mandarin communication skills. Successful candidates will build relationships with clients and maintain high service levels

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.

Responsibilities

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Skills

Outbound calling

Bilingual English/Mandarin

Customer service

Job description

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.