Customer Service Officer (Live Chat/ Phone Call/ Email)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Representative to address customer inquiries efficiently via phone, email, and live chat. Candidates should have prior experience in customer service, possess strong communication skills, and be proficient in MS Office. Familiarity with SAP is a plus. The role includes maintaining spare parts inventory and generating reports. Apply directly with your resume.

Qualifications

• Prior experience in customer service or call centers is a plus.
• Strong phone etiquette and comprehension skills are essential.
• Proficiency in MS Office is required.

Responsibilities

• Address and resolve customer inquiries through various channels.
• Log all customer service requests accurately in the CRM system.
• Generate weekly and monthly reports for customer service.
• Report emerging issues and trends to the manager.

Skills

Customer Service Orientation

Strong Communication Skills

Phone Etiquette

Interpersonal Skills

Proficiency in MS Office

Tools

SAP

Job description

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow‑up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements

• Prior experience in customer service, call centres, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented.
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office.
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [e-mail]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: [phone]

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

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