Customer Service Officer (Delivery Admin & Order Processing)

CARLTON GLASS ENTERPRISE PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A logistics company in Singapore is seeking a Delivery Coordinator to manage daily outbound deliveries and ensure smooth operations. Responsibilities include handling customer enquiries, coordinating with departments, and performing administrative tasks. Ideal candidates should possess GCE 'N'/'O' level and demonstrate strong communication and analytic skills, with a preference for those experienced in Singapore.

Benefits

Basic Salary + Monthly Allowances

Yearly AWS

Annual Salary Increment

Long Service Award & Loyalty Reward

Progressive Annual Leave

Qualifications

• Minimum GCE 'N'/'O' level with related working experiences.
• Comfortable to work in a different multicultural team.
• Good written and oral communication skills to handle customer enquiries.

Responsibilities

• Handle daily outbound delivery team duties.
• Coordinate with various departments for smooth operations.
• Respond to incoming email and phone enquiries.

Skills

Analytic skills

Math skills

Communication skills

Interpersonal skills

Education

GCE 'N'/'O' level

Job description

Compensation & Benefits:

• Basic Salary + Monthly Allowances

• Yearly AWS

• Annual Salary Increment Exercise

• Excellent Welfare Benefits; such as Flexi Claims (Medical, Dental, Holiday, Wellness Events & Equipment, Optical and etc

• Promising 12 or 14 starting Annual Leave with Progressive Annual Leave starting from 3rd Year & onward

• Seeking employees with long term permanent position, that come with Long Service Award & Loyalty Reward

Responsibilities:

Main:

• Handle Daily Outbound Delivery Team Duties (Schedule, Liaise, Prepare, Manage and Resolve with customers' delivery)

• Ensure smooth delivery of products to customer & collection of any items if any

Sub:

• Perform order processing from customers' requests (from quotation to processing orders)

• Follow up with customers' quotation to achieve target revenue

All the time:

• Coordinate with the various department to ensure smooth operation (required face to face communicate with the production staffs)

• Handle customers face to face regarding ordering or outbound matters.

• Beneficial to have basic accounting knowledge for processing of payment etc.

• Perform any administration duties assigned when required

• Responding to incoming email, phone, mobile platform enquiries

• Be responsible for all correspondences, filing, photocopying, recording, documentation

• Attending team meeting and sharing best practice with colleagues

• Prefer to have candidates with experiences working in Singapore

Requirements:

• Minimum GCE 'N'/'O' level with related working experiences

• Applicant with either similar job duties will have advantages

• Comfortable to work in different multicultural team

• Possess strong analytic and mathematic skills

• Possess positive working attitude and willingness to learn

• Possess good communication skills (both written and oral) and interpersonal skills as required to handle customers enquiries daily

• Ability to maintain confidentiality

• Able to accept job flexibility and willingness to learn new duties

• Ability to start work with short notice preferred

• Applicants must be willing to work in Changi (Preferably for applicants to stay in East area)

• 5.5days work week with alternate Saturday
• Mon - Fri (8am to 5.30pm); Alternate Sat (8am to 4pm)

For interested candidates, please submit your application to us with your resume stating your contact details, experiences, current and expected salary via APPLY NOW button.

(Only shortlisted candidates will be notified)