Customer Service Officer (Contact Centre)

Singapore Press Holdings Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading media company in Singapore is seeking a Customer Service Officer for their Contact Centre. The ideal candidate will handle inquiries about subscriptions, guide digital publication users, and manage customer relationships. Strong interpersonal skills and a diploma with at least one year of experience in customer service are essential. Bilingual ability in Mandarin is preferred. The role offers a full-time position with a collaborative work environment.

Responsibilities

• Attend to phone-in enquiries and feedback on subscriptions.
• Guide subscribers on digital publications.
• Manage customer relationship through effective follow-up.

Skills

Strong interpersonal skills with excellent written and verbal communication abilities

Ability to converse in Mandarin

Ability to work under pressure

Familiar with social media channels

Tech savvy

Education

Diploma with one year of customer service experience

Job description

• Customer Service Officer (Contact Centre)

Customer Service Officer (Contact Centre)

Job Type Full-Time

Category Administration

About Us

SPH Media is evolving, and we welcome talented individuals to join us in our transformation journey. Our mission is to be the trusted source of news and lifestyle content in Singapore and Asia. As an employer, we are committed to rewarding our people fairly and developing them in their careers. Grow your career in a vibrant and collaborative environment built around a culture of respect and inclusivity. Join us! To work with passionate people who impact lives through the stories they tell.

About the Role

We seek highly motivated individuals who are keen to pursue a career in contact centre and customer service to join our Customer Service Team.

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Manage customer relationship through effective follow-up and appropriate resolutions
• Able to interact with customers on digital support channels in a professional and timely manner

Working hours:

• Monday to Friday, 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
• Required to work on Saturday or Sunday from 8am to 12.30pm (approximately 3 times in 8 weeks).

Requirements

Skills:

• Strong interpersonal skills with excellent written and verbal communication abilities
• Ability to converse in Mandarin with our Chinese speaking subscribers
• Ability to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms (such as Facebook, WhatsApp, chat bots)
• Tech savvy, creative thinking and resilient

Competencies & Personality Traits:

• Collaborative team player with a positive attitude
• Highly empathetic with a problem-solving mindset
• Passionate about customer service

Qualifications / Experience:

• Diploma with one year of customer service experience preferably in a contact centre environment

Interested individuals, please fill in the form and attach your resume.