Customer Service Officer – Banking | Call Centre

Helius Technologies; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Monthly shift allowances

Job summary

Helius Technologies Pte Ltd is hiring a Call Centre Agent / Customer Service for a 12-month contract in Singapore. You will handle inbound and outbound inquiries about banking products, process secure requests, and promote digital self-service tools.

Ideal candidates have banking or contact centre experience, strong communication, and the ability to rotate shifts including evenings and weekends. Monthly shift allowances are provided.

Qualifications

• Education: Minimum GCE O-Levels, ITE, or Diploma qualifications.
• Banking Call Centre/CS: Minimum 12 months of relevant experience.
• Non-Banking Call Centre/CS: Minimum 24 months of relevant experience.
• Fresh Graduates (Diploma/Degree): 2–3 months of customer service experience (internships, part-time, or entry-level roles).
• O/A Levels & ITE Candidates: Minimum 5+ years of relevant experience in customer service or contact centre operations.
• Skills: Professional telephone etiquette, active listening, and strong communication skills.
• Flexibility: Ability to work rotating or staggered shift patterns.

Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Accurately process secure customer requests, fund transfers, and data updates.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and schedule adherence.

Skills

Telephone etiquette

Active listening

Strong communication

Flexibility

Customer service

Shift flexibility

Education

GCE O-Levels / ITE / Diploma

Job description

I am currently hiring for a Call Centre Agent / Customer Service position on a 12-month contract basis (extendable based on project requirements).

Please review the job details below and confirm if everything aligns with your expectations.

Key Responsibilities

• Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates.
• Product Promotion: Promote banking products, digital self-service tools, and credit services.
• Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence.

Shift & Work Schedule

• PM Shifts: Rotating blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Includes weekends and public holidays on a rotating pattern (typically one weekday and one weekend day off).
• Compensation: Monthly shift allowances are provided.

Job Requirements

• Education: Minimum GCE O-Levels, ITE, or Diploma qualifications.
• Experience Criteria:
• Banking Call Centre/CS: Minimum 12 months of relevant experience.
• Non-Banking Call Centre/CS: Minimum 24 months of relevant experience.
• Fresh Graduates (Diploma/Degree): Minimum 2 to 3 months of customer service experience (internships, part-time, or entry-level roles welcome).
• O/A Levels & ITE Candidates: Minimum 5+ years of relevant experience in customer service or contact centre operations.
• Skills: Professional telephone etiquette, active listening, and strong communication skills.
• Flexibility: Ability to work rotating or staggered shift patterns.

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

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