International Call Center- Banking Support

Helius Technologies; Singapore; On-site; SGD 28,000 - 38,000; Full time

Benefits offered by this job

Monthly shift allowances

Job summary

Helius Technologies is hiring for an International Call Centre/Call Centre Agent position in Singapore on a 12-month contract basis. The role involves handling inquiries about bank accounts, loans, and credit cards, processing transactions, and promoting banking products.

The position requires strong communication, active listening, and professional telephone etiquette, with rotating PM shifts and weekend/public holiday coverage. A shift allowance is provided, and location is Singapore.

Qualifications

• Experience in customer service for banking products is preferred.
• Ability to handle inbound and outbound inquiries with professionalism.
• Excellent communication and listening skills required.

Responsibilities

• Inbound & outbound support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Transaction processing: Accurately process secure customer requests, fund transfers, and data updates.
• Product promotion: Promote banking products, digital self-service tools, and credit services.
• Performance metrics: Meet targets for call resolution, service quality, and schedule adherence.

Skills

Telephone etiquette

Active listening

Strong communication

Job description

I am currently hiring for a International Call Centre/ Call Centre Agent / Customer Service position on a Initial 12-month contract basis (extendable based on project requirements).

Please review the job details below and confirm if everything aligns with your expectations.

Key Responsibilities

• Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates.
• Product Promotion: Promote banking products, digital self-service tools, and credit services.
• Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence.

Shift & Work Schedule

• PM Shifts: Rotating blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Includes weekends and public holidays on a rotating pattern (typically one weekday and one weekend day off).
• Compensation: Monthly shift allowances are provided.
• Skills: Professional telephone etiquette, active listening, and strong communication skills.
• Flexibility: Ability to work rotating or staggered shift patterns.

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: [phone]
• DID: [phone]
• Email: [HIDDEN TEXT]