Banking Customer Support Officer (12 months)

PERSOL; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Night shift allowance

Transport allowance

Job summary

PERSOL is seeking a Customer Service Officer to provide call center support for banking products and services. You will handle accounts, enquiries, and customer needs with a focus on solutions and satisfaction. Training is provided with relocation between Jurong East and Changi during the initial period.

After training, you may choose your preferred location between the two sites. This role requires a pleasant demeanor, strong learning ability, and proficiency in MS Office.

Qualifications

• Deliver personalized service over the telephone to customers in a call center, assisting with banking products, accounts, and service enquiries in an effective and efficient manner.
• Understand customers' needs and provide appropriate solutions and attention.
• Identify cross-selling opportunities during customer interactions.

Responsibilities

• Deliver personalized service over the telephone to customers in a call center, assisting with banking products, accounts, and service enquiries in an effective and efficient manner.
• Understand customers' needs and provide appropriate solutions and attention.
• Identify cross-selling opportunities during customer interactions.
• Consistently deliver excellent quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify problem trends for improvement actions.

Skills

Well-spoken

Good learning attitude

MS Office

Tools

MS Office

Job description

Customer Service Officer

Location

Jurong East or Changi Business Park (EXPO)

Working Hours

• 5 working days per week

  • 4 weekdays + 1 weekend

  • Roster basis - no choosing of working days

• Shift pattern: Any 8 working hours between 1:00 PM and 12:00 Midnight

Salary & Allowance

• Basic Salary: $2,600 – $3,600

• $1,000 allowance

  • Night shift allowance

  • Transport allowance

• The $1,000 allowance is only effective after the contractor has completed training and received manager approval.

Contract Duration

• 12-month contract

• Renewable or convertible to permanent employment, based on performance and business direction.

Training

• First 3 months: Training period

• Training will be conducted during office hours.

• During the first 3 months of training, you may be placed at either Changi or Jurong.

• After completing training, you will be able to choose your preferred working location between the two locations.

Job Scope

• Deliver personalized service over the telephone to customers in a call center, assisting with banking products, accounts, and service enquiries in an effective and efficient manner.

• Understand customers' needs and provide appropriate solutions and attention.

• Identify cross-selling opportunities during customer interactions.

• Consistently deliver excellent quality service to achieve total customer satisfaction.

• Solicit customer feedback and identify problem trends for improvement actions.

Requirements

• Well-spoken

• Good learning attitude

• Proficient in MS Office