Customer Support Officer (Fintech / Banking)

Helius Technologies Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Helius Technologies Pte Ltd is seeking a Customer Service Executive to handle banking product inquiries via phone, email, and chat, delivering accurate and courteous support. The role emphasizes security, quality service, and adherence to procedures while promoting digital self-service tools and banking products.

Afternoon and weekend shifts are required, with rotation and rosters. Entry-level candidates with strong communication and customer service skills are welcome to apply, and prior

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Good communication, active listening, and customer service skills.
• Professional telephone etiquette and the ability to handle customer enquiries effectively.
• Comfortable working on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is an advantage.
• Entry-level candidates with strong communication and customer service skills are welcome to apply.

Responsibilities

• Handle customer enquiries via phone, email, and chat regarding bank accounts, loans, credit cards, and other banking services.
• Process customer requests, including account updates, fund transfers, and service requests, accurately and securely.
• Provide timely resolutions and elevate complex issues to the relevant teams when required.
• Promote relevant banking products, credit services, and digital self‑service tools.
• Maintain accurate customer records and ensure compliance with banking procedures and service standards.
• Meet performance targets related to call resolution, service quality, productivity, and adherence.

Skills

Communication skills

Active listening

Customer service

Telephone etiquette

Shift flexibility

Banking knowledge

Education

GCE O-Level or Diploma

Job description

International call centre/Customer Service Executive – Banking OR BPO/KPO/ CALL Centre

Location: Singapore

Shift: Afternoon shift & weekend shift

Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer enquiries and service requests related to banking products and services. The role involves providing professional support through phone, email, and chat while ensuring accuracy, security, and high service quality.

Key Responsibilities

• Handle customer enquiries via phone, email, and chat regarding bank accounts, loans, credit cards, and other banking services.
• Process customer requests, including account updates, fund transfers, and service requests, accurately and securely.
• Provide timely resolutions and elevate complex issues to the relevant teams when required.
• Promote relevant banking products, credit services, and digital self‑service tools.
• Maintain accurate customer records and ensure compliance with banking procedures and service standards.
• Meet performance targets related to call resolution, service quality, productivity, and adherence.

Shift & Work Schedule

This role requires flexibility to work on afternoon shift including weekend.

PM Shifts

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule includes weekends and public holidays on a rotational basis.
• Typically includes one weekday off and one weekend off, based on the roster.
• Monthly shift allowances will be provided where applicable.

Requirements

• Minimum GCE O-Level or Diploma qualification.
• Good communication, active listening, and customer service skills.
• Professional telephone etiquette and the ability to handle customer enquiries effectively.
• Comfortable working on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is an advantage.
• Entry‑level candidates with strong communication and customer service skills are welcome to apply.