Banking Services Officer – Customer Experience

Helius Technologies; Singapore; On-site; SGD 36,000 - 47,000; Full time

Benefits offered by this job

Monthly shift allowance

Job summary

Helius Technologies Pte Ltd in Singapore is hiring an International Call Centre Agent on a 12-month contract. The role involves handling inbound and outbound customer inquiries, processing requests and promoting digital banking tools to customers.

The position requires professional telephone etiquette, strong communication, and active listening. Shift patterns are rotating, with PM shifts and weekends; monthly shift allowances are provided.

Qualifications

• Excellent telephone etiquette and verbal communication.
• Active listening skills to understand customer needs.
• Strong written and spoken English communication.

Responsibilities

• Inbound & outbound support for bank accounts, loans and cards.
• Process secure customer requests, transfers and data updates accurately.
• Promote banking products and digital self-service tools.
• Meet performance targets for call quality, resolution and adherence.

Skills

Telephone etiquette

Active listening

Strong communication skills

Job description

I am currently hiring for a International Call Centre/ Call Centre Agent / Customer Service position on a Initial 12-month contract basis (extendable based on project requirements).

Please review the job details below and confirm if everything aligns with your expectations.

Key Responsibilities

• Inbound & Outbound Support: Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Transaction Processing: Accurately process secure customer requests, fund transfers, and data updates.
• Product Promotion: Promote banking products, digital self-service tools, and credit services.
• Performance Metrics: Meet performance targets for call resolution, service quality, and schedule adherence.

Shift & Work Schedule

• PM Shifts: Rotating blocks such as 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Includes weekends and public holidays on a rotating pattern (typically one weekday and one weekend day off).
• Compensation: Monthly shift allowances are provided.
• Skills: Professional telephone etiquette, active listening, and strong communication skills.
• Flexibility: Ability to work rotating or staggered shift patterns.

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: [phone]
• DID: [phone]
• Email: [HIDDEN TEXT]