Customer Service Officer (Banking, 5 days shift)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Benefits offered by this job

Night shift allowance

Transport allowance

Job summary

PERSOL Singapore Pte Ltd is hiring a Customer Service Officer to handle call-centre banking product inquiries from Jurong or Changi. You will work on a 12-month contract with training and a rotating shift between 1 PM and midnight, five days per week (weekend included) on a roster.

The role focuses on delivering personalized service, identifying cross-sell opportunities, and maintaining high-quality customer support.

Responsibilities

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Job description

Customer Service Officer

Working hours: 5 working days per week - 4 weekdays + 1 weekend (roster basis - no choosing)

Shift Patterns: any 8 working hours between 1PM to 12 Midnight, example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Basic Salary: Ranging $2,600 - $3,600 + $1,000 allowance (night shift AND transport allowance)

Allowance is only effective once the contractor has completed the training and approved by the manager

Location: Jurong or Changi

Duration: 12 months contract (renewable/convertible to perm based on performance and business direction)

3 months training, training will be office hours

First 3 months training can be at either changi or jurong location , however able to choose working location after training is done.

Scope:

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 EA Registration No. R23117785 (Lok Ding Hann)

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