Banking Customer Service Agent (12 Months)

PERSOL; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

PERSOL is seeking a Customer Service Officer to join our call center team in Singapore. You will handle banking product and service inquiries, delivering personalized service over the phone while aiming for total customer satisfaction.

Shifts are 8 hours between 1PM and 12 Midnight, with 5 work days (including weekends on a roster). 12-month contract with possible renewal or conversion based on performance.

Qualifications

• Call Centre experience
• Outgoing and have a positive attitude
• Prior experience and relevant field is advantageous

Responsibilities

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Skills

Call centre experience

Job description

Customer Service Officer

Working hours: 5 working days per week - 4 weekdays + 1 weekend (roster basis - no choosing)

Shift Patterns: any 8 working hours between 1PM to 12 Midnight, example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Basic Salary: Ranging $2,600 - $3,600 + $1,000 allowance (night shift AND transport allowance)

Allowance is only effective once the contractor has completed the training and approved by the manager

Location: Jurong East or Changi Business Park (EXPO)

Duration: 12 months contract (renewable/convertible to perm based on performance and business direction)

3 months training, training will be office hours

First 3 months training can be at either Changi or Jurong location , however able to choose working location after training is done.

Scope:

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Requirements:

• Call Centre experience
• Outgoing and have a positive attitude
• Prior experience and relevant field is advantageous