Customer Service Officer- Banking Domain

Helius Technologies Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Monthly shift allowance

Job summary

Helius Technologies Pte Ltd is seeking an International call centre/Customer Service Executive to handle banking-related enquiries via phone, email, and chat. The role focuses on accuracy, security, and high-quality service.

The position requires flexibility for afternoon shifts and weekend work, with a roster including two days off in a rotating schedule. Prior banking or contact centre experience is advantageous.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication and customer service skills required.
• Professional telephone etiquette and the ability to handle enquiries effectively.

Responsibilities

• Handle enquiries via phone, email, and chat about banking products and services.
• Process requests such as account updates and transfers accurately and securely.
• Provide timely resolutions and escalate complex issues to relevant teams.

Skills

Communication

Customer service

Phone etiquette

Active listening

Education

GCE O-Level or Diploma

Job description

International call centre/Customer Service Executive – Banking OR BPO/KPO/ CALL Centre

Location: Singapore

Shift: Afternoon shift & weekend shift

Job Summary

We are looking for a customer-focused Customer Service Executive to handle customer enquiries and service requests related to banking products and services. The role involves providing professional support through phone, email, and chat while ensuring accuracy, security, and high service quality.

Key Responsibilities

• Handle customer enquiries via phone, email, and chat regarding bank accounts, loans, credit cards, and other banking services.
• Process customer requests, including account updates, fund transfers, and service requests, accurately and securely.
• Provide timely resolutions and elevate complex issues to the relevant teams when required.
• Promote relevant banking products, credit services, and digital self‑service tools.
• Maintain accurate customer records and ensure compliance with banking procedures and service standards.
• Meet performance targets related to call resolution, service quality, productivity, and adherence.

Shift & Work Schedule

This role requires flexibility to work on afternoon shift including weekend.

PM Shifts

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule includes weekends and public holidays on a rotational basis.
• Typically includes one weekday off and one weekend off, based on the roster.
• Monthly shift allowances will be provided where applicable.

Requirements

• Minimum GCE O-Level or Diploma qualification.
• Good communication, active listening, and customer service skills.
• Professional telephone etiquette and the ability to handle customer enquiries effectively.
• Comfortable working on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is an advantage.
• Entry‑level candidates with strong communication and customer service skills are welcome to apply.