Customer Service Officer (Automotive Logistics)

Cogent Automotive Logistics; Singapore; On-site; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Lunch subsidies

In-house gym

Medical, dental and insurance benefits

Two-way company transport from Jurong

Job summary

Cogent Automotive Logistics Pte Ltd is seeking a dedicated Customer Service Officer to handle shipping documentation, client inquiries and daily operations in Singapore. You will liaise with customers and internal teams to ensure accurate invoicing, timely processing of import/export documents and smooth order fulfilment.

We offer Mon–Fri 8:30–5:45, alternate Saturdays, transport from Jurong East, lunch subsidies and an in-house gym.

Qualifications

• Diploma or equivalent in logistics, supply chain management, business administration, or related field.
• Minimum 1 year of experience in customer service/order processing.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
• TradeNet proficiency is an added advantage.

Responsibilities

• Ensure fulfilment of customers’ order
• Resolve deficiencies such as customers’ complaints with timely corrective actions
• Identify problems and deficiencies in services and rectify issues
• Perform invoicing and ensure customers are billed timely and accurately
• Perform shipping documentation and process import/export documents
• Raise reports on non-conforming services/events and recommend corrective actions for management approval
• Any other duties and responsibilities assigned from time to time

Skills

Customer service

Communication

Education

Diploma in logistics/supply chain/business admin

Tools

TradeNet

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

Responsibilities

• Ensure fulfilment of customers’ order
• Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
• Identify problems and deficiencies in the services and rectify the issues faced
• Perform invoicing and ensure that customers are billed timely and accurately
• Perform shipping documentation and process import/export documents
• Raise reports on non-conforming services/events and recommend corrective actions for management approval before activating such actions
• Any other duties and responsibilities assigned from time to time

Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field
• Minimum 1 year of experience in customer service/ order processing
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
• Competent with TradeNet is an added advantage

Please indicate current salary, expected salary and the notice period you need to serve your employer in the resume

Other Information

• Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am - 12.30pm
• 2-ways company transport @ Jurong East
• Lunch subsidies
• In-house gym
• Medical, dental and insurance benefits