Customer Service Officer (Automotive Logistics)

COGENT AUTOMOTIVE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Cogent Automotive Logistics Pte Ltd is hiring a Customer Service Officer to manage day-to-day operations, process shipping documentation, and deliver proactive support to clients and partners across the automotive logistics chain.

The role requires a Diploma or equivalent in logistics or related field, at least 1 year of customer service/order processing experience, and strong communication skills. TradeNet knowledge is a plus, with typical work hours Monday to Friday and occasional Saturdays.

Qualifications

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• 1 year of experience in customer service or order processing.
• Excellent communication and interpersonal skills; ability to interact effectively with clients, colleagues, and external partners.
• Competent with TradeNet is an added advantage.

Responsibilities

• Ensure fulfilment of customers’ order
• Resolve deficiencies such as customers’ complaints with corrective and preventive actions
• Identify problems and deficiencies in the services and rectify the issues faced
• Perform invoicing and ensure customers are billed timely and accurately
• Perform shipping documentation and process import/export documents
• Raise reports on non-conforming services/events and recommend corrective actions for management approval
• Any other duties and responsibilities assigned from time to time

Skills

Communication skills

Interpersonal skills

Client interaction

Education

Diploma or equivalent in logistics, supply chain management, business administration, or a related field

Tools

TradeNet

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

Responsibilities

• Ensure fulfilment of customers’ order
• Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
• Identify problems and deficiencies in the services and rectify the issues faced
• Perform invoicing and ensure that customers are billed timely and accurately
• Perform shipping documentation and process import/export documents
• Raise reports on non-conforming services/events and recommend corrective actions for management approval before activating such actions
• Any other duties and responsibilities assigned from time to time

Requirements

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field
• Minimum 1 year of experience in customer service/ order processing
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
• Competent with TradeNet is an added advantage

Please indicate current salary, expected salary and the notice period you need to serve your employer in the resume

Other Information

• Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am - 12.30pm
• 2-ways company transport @ Jurong East
• Lunch subsidies
• In-house gym
• Medical, dental and insurance benefits