Customer Service Officer (Air Freight, Jurong East)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

ALWAYSHIRED PTE. LTD. in Singapore is seeking an Air Freight Operations Specialist to manage end-to-end import shipments and ensure on-time delivery. You will liaise with airlines, customers, and partners to process AWBs and billing, and track shipments with regular updates.

With 2+ years in air freight operations, you should be proficient in air cargo documentation and have strong coordination skills. Knowledge of freight systems is an advantage.

Qualifications

• 2+ years of air freight operations experience.
• Familiar with air cargo documentation, customs procedures, and billing processes.
• Strong coordination and communication skills.
• Detail-oriented with ability to manage multiple shipments and deadlines.
• Proficient in MS Office; experience with freight forwarding systems is an advantage.

Responsibilities

• Coordinate and manage end-to-end air freight import operations, ensuring timely receipt, handling, and delivery of cargo.
• Liaise with airlines, customers, ground handlers, customs brokers, and internal stakeholders to ensure smooth cargo movement.
• Prepare, process, and verify air waybills (AWB), customs clearance documentation, billing, and invoices.
• Monitor and track shipments, providing regular updates to customers and internal teams.
• Handle operational exceptions such as shipment delays, damages, discrepancies, and claims, ensuring prompt resolution.
• Ensure compliance with air cargo regulations, company SOPs, and industry standards.
• Work collaboratively with sales, customer service, and warehouse teams to support service excellence.
• Maintain accurate operational records, including shipment details, cargo manifests, and billing information.
• Ensure accurate and timely billing in accordance with agreed rates and services rendered.
• Stay updated on industry trends, regulatory changes, and operational best practices, and proactively share insights with the team.

Skills

Air freight operations

Attention to detail

Coordination

Communication skills

Tools

MS Office

Freight forwarding systems

Job description

Responsibilities

• Coordinate and manage end-to-end air freight import operations, ensuring timely receipt, handling, and delivery of cargo.
• Liaise closely with airlines, customers, ground handlers, customs brokers, and internal stakeholders to ensure smooth cargo movement.
• Prepare, process, and verify air waybills (AWB), customs clearance documentation, billing, and invoices.
• Monitor and track shipments, providing regular updates to customers and internal teams.
• Handle operational exceptions such as shipment delays, damages, discrepancies, and claims, ensuring prompt resolution.
• Ensure compliance with air cargo regulations, company SOPs, and industry standards.
• Work collaboratively with sales, customer service, and warehouse teams to support service excellence.
• Maintain accurate operational records, including shipment details, cargo manifests, and billing information.
• Ensure accurate and timely billing in accordance with agreed rates and services rendered.
• Stay updated on industry trends, regulatory changes, and operational best practices, and proactively share insights with the team.

Requirements

• Minimum 2 years of experience in air freight operations (import experience preferred).
• Familiarity with air cargo documentation, customs procedures, and billing processes.
• Strong coordination and communication skills.
• Detail-oriented, able to manage multiple shipments and deadlines.
• Proficient in MS Office; experience with freight forwarding systems is an advantage.

AlwaysHired Pte Ltd Reg No: R1549345 EA: 24C2293

We regret to inform that only shortlisted candidates will be notified.