Air Freight Officer (Jurong East)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

ALWAYSHIRED PTE. LTD. in Singapore seeks an experienced Air Freight Import Operations Coordinator to manage end-to-end import shipments, liaise with airlines, customers, ground handlers, and internal teams for timely receipt and delivery.

You will prepare AWBs, customs docs, and invoices, monitor shipment status, and resolve delays or discrepancies while maintaining accurate records and compliant practices.

Qualifications

• 3+ years of experience in air freight operations
• Familiarity with air cargo documentation, customs procedures, and billing processes
• Strong coordination and communication skills
• Detail-oriented; able to manage multiple shipments and deadlines
• Proficient in MS Office; experience with freight forwarding systems is an advantage

Responsibilities

• Coordinate and manage end-to-end air freight import operations, ensuring timely receipt, handling, and delivery of cargo.
• Liaise with airlines, customers, ground handlers, customs brokers, and internal stakeholders to ensure smooth cargo movement.
• Prepare, process, and verify air waybills (AWB), customs clearance documentation, billing, and invoices.
• Monitor and track shipments, providing regular updates to customers and internal teams.
• Handle operational exceptions such as delays, damages, discrepancies, and claims, ensuring prompt resolution.
• Ensure compliance with air cargo regulations, SOPs, and industry standards.
• Collaborate with sales, customer service, and warehouse teams to support service excellence.
• Maintain accurate operational records including shipment details, cargo manifests, and billing information.

Skills

Coordination

Communication

Detail-oriented

Multitasking

Tools

Freight forwarding systems

Job description

Responsibilities

• Coordinate and manage end-to-end air freight import operations, ensuring timely receipt, handling, and delivery of cargo.
• Liaise closely with airlines, customers, ground handlers, customs brokers, and internal stakeholders to ensure smooth cargo movement.
• Prepare, process, and verify air waybills (AWB), customs clearance documentation, billing, and invoices.
• Monitor and track shipments, providing regular updates to customers and internal teams.
• Handle operational exceptions such as shipment delays, damages, discrepancies, and claims, ensuring prompt resolution.
• Ensure compliance with air cargo regulations, company SOPs, and industry standards.
• Work collaboratively with sales, customer service, and warehouse teams to support service excellence.
• Maintain accurate operational records, including shipment details, cargo manifests, and billing information.
• Ensure accurate and timely billing in accordance with agreed rates and services rendered.
• Stay updated on industry trends, regulatory changes, and operational best practices, and proactively share insights with the team.

Requirements

• Minimum 3 years of experience in air freight operations (import experience preferred).
• Familiarity with air cargo documentation, customs procedures, and billing processes.
• Strong coordination and communication skills.
• Detail-oriented, able to manage multiple shipments and deadlines.
• Proficient in MS Office; experience with freight forwarding systems is an advantage.