Customer Service Officer (Air Freight, Changi)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

AlwaysHired Pte Ltd is seeking a Logistics Coordinator at Changi Airfreight Centre Office to act as the main liaison between clients and internal departments, manage airline bookings, and ensure daily shipment operations.

You will prepare export documents, handle inquiries, issue invoices, print manifests, and support billing while maintaining accuracy in a fast-paced environment.

Qualifications

• Experience in freight forwarding/export operations preferred.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent coordination and communication skills.
• Familiarity with export documentation, airline booking procedures, and billing processes.
• Proficiency in Microsoft Office and logistics software is a plus.

Responsibilities

• Act as the main coordinator between clients and internal departments for daily operations.
• Handle airline bookings and ensure compliance with procedures.
• Follow up on daily shipment orders and prepare full sets of export documents.
• Manage customer inquiries, quotations, and agent correspondence while offering effective solutions.
• Send Pre-Alert notifications to destination offices/agents.
• Print HAWB, manifest, and MAWB for airline processing.
• Process billing for local deliveries and verify vendor invoices.
• Issue invoices to customers and agents.
• Check job costing for all handled shipments to ensure profitability.
• Scan and archive documents in Kendox Archive.

Skills

Freight forwarding

Export operations

Attention to detail

Multitasking

Coordination

Communication

Export documentation

Airline bookings

Billing processes

Microsoft Office

Logistics software

Tools

Microsoft Office

Logistics software

Job description

Location: Changi Airfreight Centre Office

Responsibilities:

• Act as the main coordinator between clients and internal departments for daily operations.
• Handle airline bookings and ensure compliance with procedures.
• Follow up on daily shipment orders and prepare full sets of export documents.
• Manage customer inquiries, quotations, and agent correspondence while offering effective solutions.
• Send Pre-Alert notifications to destination offices/agents.
• Print HAWB, manifest, and MAWB for airline processing.
• Process billing for local deliveries and verify vendor invoices.
• Issue invoices to customers and agents.
• Check job costing for all handled shipments to ensure profitability.
• Scan and archive documents in Kendox Archive.

Requirements:

• Experience in freight forwarding/export operations preferred.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent coordination and communication skills.
• Familiarity with export documentation, airline booking procedures, and billing processes.
• Proficiency in Microsoft Office and logistics software is a plus.

AlwaysHired Pte Ltd Reg No: R1549345 EA: 24C2293