Air Import Officer (Jurong East)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ALWAYSHIRED PTE. LTD. is hiring an Air Freight Import Operations Coordinator to manage end-to-end import activities, liaising with airlines, customers, brokers, and internal teams.

You will prepare AWBs, handle customs documentation, and ensure timely delivery while maintaining accurate records and invoicing. The role requires at least 2 years in air freight operations, familiarity with cargo documentation and billing, and strong coordination and communication skills.

Qualifications

• Minimum 2 years of experience in air freight operations (import experience preferred).
• Familiarity with air cargo documentation, customs procedures, and billing processes.
• Strong coordination and communication skills.
• Detail-oriented; able to manage multiple shipments and deadlines.
• Proficient in MS Office; experience with freight forwarding systems is an advantage.

Responsibilities

• Coordinate end-to-end air freight import operations and ensure timely receipt, handling, and delivery.
• Liaise with airlines, customers, ground handlers, customs brokers, and internal stakeholders.
• Prepare, process, and verify AWB, customs docs, billing and invoices.
• Monitor shipments and provide regular updates to customers and teams.
• Handle delays, damages, discrepancies, and claims with prompt resolution.
• Ensure compliance with air cargo regulations and company SOPs.
• Maintain accurate records of shipment details, manifests, and billing.
• Support sales, customer service, and warehouse teams to ensure service excellence.

Skills

Coordination

Communication

Detail-oriented

Multitasking

Tools

MS Office

Freight forwarding systems

Job description

Responsibilities

• Coordinate and manage end-to-end air freight import operations, ensuring timely receipt, handling, and delivery of cargo.
• Liaise closely with airlines, customers, ground handlers, customs brokers, and internal stakeholders to ensure smooth cargo movement.
• Prepare, process, and verify air waybills (AWB), customs clearance documentation, billing, and invoices.
• Monitor and track shipments, providing regular updates to customers and internal teams.
• Handle operational exceptions such as shipment delays, damages, discrepancies, and claims, ensuring prompt resolution.
• Ensure compliance with air cargo regulations, company SOPs, and industry standards.
• Work collaboratively with sales, customer service, and warehouse teams to support service excellence.
• Maintain accurate operational records, including shipment details, cargo manifests, and billing information.
• Ensure accurate and timely billing in accordance with agreed rates and services rendered.
• Stay updated on industry trends, regulatory changes, and operational best practices, and proactively share insights with the team.

Requirements

• Minimum 2 years of experience in air freight operations (import experience preferred).
• Familiarity with air cargo documentation, customs procedures, and billing processes.
• Strong coordination and communication skills.
• Detail-oriented, able to manage multiple shipments and deadlines.
• Proficient in MS Office; experience with freight forwarding systems is an advantage.

AlwaysHired Pte Ltd Reg No: R1549345 EA: 24C2293

We regret to inform that only shortlisted candidates will be notified.