Customer Service Officer (1-Year Contract - $2760/Month)

BGC Group Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

BGC Group Pte Ltd is hiring a Customer Service Officer to handle public enquiries and feedback via outbound calls and emails, coordinating with stakeholders to resolve cases.

The role requires a minimum Diploma and strong English skills, with Mandarin ability considered an asset. 1-year contract; MRT nearby; working hours typical business day.

Qualifications

• Diploma holder required.
• Strong English written and spoken skills.
• Mandarin ability is a plus as interactions may involve Mandarin-speaking customers.
• Prior experience in customer service or handling public enquiries is preferred.
• Reliable and punctual with good attendance.

Responsibilities

• Handle public feedback and enquiries via outbound calls and emails.
• Communicate professionally with the public, providing clear information and written responses when required.
• Liaise with internal departments and external stakeholders to resolve feedback.
• Use Microsoft Office, Outlook and internal systems to support daily operations and feedback management.
• Ensure feedback and enquiries are handled according to guidelines and procedures.
• Perform ad-hoc administrative and operational duties as assigned.

Skills

Customer service experience

English communication

Mandarin (advantage)

Education

Diploma

Tools

Microsoft Office

Outlook

Internal systems

Job description

We are looking for a Customer Service Officer to handle public enquiries and feedback through outbound calls and emails, while coordinating with relevant stakeholders to resolve cases. If you have experience in customer service, handling public enquiries, or stakeholder coordination, this could be a suitable opportunity for you.

Nearest MRT : Upper Thomson

Working Hours : 8.30am - 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday)

Contract Duration : 1-Year Contract

Responsibilities:

• Handle public feedback and enquiries through outbound calls and emails.
• Communicate professionally with members of the public, providing clear and accurate information and written responses where required.
• Liaise and coordinate with internal departments and external stakeholders to address and resolve feedback effectively.
• Use Microsoft Office, Outlook and internal systems to support daily operations and feedback management. Training on internal systems will be provided.
• Ensure all feedback and enquiries are handled in accordance with established guidelines and procedures.
• Perform other ad-hoc administrative and operational duties as assigned.

Requirements:

• Minimum Diploma holder.
• Good command of English, both written and spoken, with the ability to communicate clearly and professionally.
• Ability to converse in Mandarin will be an added advantage, as the role may require interaction with Mandarin-speaking customers.
• Prior experience in customer service or handling public enquiries will be preferred.
• Reliable and punctual, with a good attendance record and a strong sense of responsibility.

We regret to inform that only shortlisted candidates will be informed.

Olga Vallentine Sebastian

BGC Group Pte Ltd (Outsourcing)

EA: 05C3053