Customer Service Officer (1 Year Contract)

Singpost Logistics Việt Nam; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Singpost Logistics Việt Nam is seeking a dedicated customer service professional to manage inquiries and follow up on investigations within tight timelines. You will proactively report anomalies to customers and coordinate with service providers and international stakeholders for accurate updates.

The role requires English and Mandarin proficiency, strong organization, and hands-on CRM and Office skills to support case management and improve overall customer satisfaction.

Qualifications

• 1+ year in a customer service role.
• Logistics/e-commerce or contact center experience preferred.
• Proficient with Microsoft Office and Google Sheets; hands-on CRM experience.

Responsibilities

• Manage inquiries within tight timelines and follow up on investigations to minimise outstanding cases.
• Proactively communicate anomalies to customers with timely updates and transparent reporting.
• Coordinate with service providers and international stakeholders for latest status updates and feedback to customers.
• Evaluate feasibility of compensation claims per company policies.
• Analyse vendor portals and case handling procedures to share insights and improve efficiency.
• Ensure high-quality service and customer satisfaction.

Skills

English

Mandarin

Excel

Google Sheets

CRM systems

Multi-tasking

Tools

CRM software

Job description

Job Description

Manage enquiries within a tight timeline and efficiently follow up on the investigation to minimise outstanding cases.

Proactively communicate and report on anomalies to customers, ensuring transparency and swift resolution.

Coordinate with service providers and international stakeholders to obtain the latest status updates and provide comprehensive feedback or conclusive updates to customers accurately.

Evaluate the feasibility of compensation claims submitted by customer service representatives ensuring adherence to company policies.

Analyze vendor portals and case handling procedures, sharing insights and best practice with the customer service team to ensure overall efficiency.

Ensuring high quality service and customer satisfaction.

Requirement

• Minimum 1 year of experience in a customer service role. Previous experience in logistics, e-commerce, or contact center environments is strongly preferred.
• Written proficiency in English and Mandarin to handle email inquiries and effectively liaise with Mandarin-speaking customers.
• Proficient in Microsoft Office (e.g. Excel) and Google Sheets. Hands-on experience with CRM or case management systems is required.
• Strong organizational and multi-tasking skills, with a proven ability to manage multiple cases simultaneously under pressure.

Additional Information

• Monday to Thursday : 8.30am to 6pm
• Friday : 8.30am to 5.30pm
• Alternate Saturday : 8.30am to 12.30pm / 1.30pm to 5.30pm