CUSTOMER SERVICE OFFICER| GOVT HOTLINE | 1-MONTH CONTRACT| RRCC

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Part time

Benefits offered by this job

Training provided

Mon-Fri schedule

Job summary

Rapid Recruitment Asia Pte Ltd is seeking Customer Service Officers to join a government hotline team for a short-term contract. You will handle incoming public calls, provide accurate information per scripts, record details, and escalate complex cases to supervisors. Training is provided; working Monday to Friday; contract duration is 1 month.

Candidates from all backgrounds are welcome. The role requires professionalism, ability to handle high call volumes, and strict adherence to data privacy

Qualifications

• Good verbal communication and interpersonal skills.
• Customer service-oriented with a professional and courteous manner.
• Comfortable handling a high volume of calls.
• Able to follow established procedures, scripts, and guidelines.
• Good attention to detail and basic computer skills.
• Able to commit to the full duration of the contract.
• Candidates from all backgrounds are welcome to apply.

Responsibilities

• Handle incoming calls from the public and provide assistance with enquiries.
• Provide accurate information per approved scripts and SOPs.
• Record caller information and enquiry details in the system.
• Escalate complex or unresolved cases to the supervisor.
• Manage a high volume of calls while remaining professional and courteous.
• Protect confidentiality and handle data according to policies.
• Maintain high customer service standards and adhere to quality requirements.
• Collaborate with team members and supervisors to ensure consistent service.

Skills

Verbal communication

Customer service

High call volume

Procedures & guidelines

Attention to detail

Commitment to contract

Diversity welcome

Job description

We are seeking Customer Service Officers to join a government hotline team in providing professional and timely assistance to members of the public.

This is a suitable opportunity for candidates seeking a short-term contract position with a structured Monday-to-Friday working schedule.

JOB DETAILS

Location: Chai Chee
Contract Duration: 1 Month
Working Days: Monday – Friday

Working Hours:
Training: 9:00 AM – 6:00 PM
Post-Training: 8:30 AM – 6:00 PM

KEY RESPONSIBILITIES

• Handle incoming calls from members of the public and provide assistance with relevant enquiries.

• Provide accurate and clear information in accordance with approved scripts, guidelines, and standard operating procedures.

• Record caller information and enquiry details accurately in the designated system.

• Escalate complex, sensitive, or unresolved cases to the appropriate team or supervisor.

• Manage a high volume of calls while maintaining a professional, courteous, and service-oriented approach.

• Ensure all personal and confidential information is handled appropriately and in accordance with established policies.

• Maintain a high standard of customer service and adhere to required quality, productivity, and attendance standards.

• Work closely with team members and supervisors to ensure consistent and effective service delivery.

REQUIREMENTS

• Good verbal communication and interpersonal skills.

• Customer service-oriented with a professional and courteous manner.

• Comfortable handling a high volume of calls and interacting with members of the public.

• Able to follow established procedures, scripts, and guidelines accurately.

• Good attention to detail and basic computer skills.

• Able to commit to the full duration of the contract.

• Candidates from all backgrounds are welcome to apply.

WHY JOIN US?

• Structured Monday-to-Friday schedule

• Short-term 1-month contract opportunity

• Training provided

• Gain valuable customer service and government hotline experience

• Suitable for candidates seeking temporary employment

Only shortlisted candidates will be contacted.

Chan Ku Ci

CEA Registration No.: R22111446

EA License No.: 16C8261