Public Enquiries & Stakeholder Liaison Officer

BGC Group Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

BGC Group Pte Ltd in Singapore is seeking a Customer Service Officer to handle public enquiries and feedback through outbound calls and emails, coordinating with internal and external stakeholders to resolve cases.

The role requires a Diploma, strong English, and the ability to communicate clearly; Mandarin is an advantage. Training on internal systems and MS Office will be provided, with a 1-year contract.

Qualifications

• Minimum Diploma holder.
• Excellent command of English (written and spoken).
• Mandarin ability is an advantage for Mandarin-speaking customers.
• Prior customer service or handling public enquiries experience preferred.
• Punctual and reliable with good attendance.

Responsibilities

• Handle public enquiries and feedback through outbound calls and emails.
• Coordinate with internal departments and external stakeholders to resolve cases.
• Provide clear, professional information and written responses when required.
• Use Microsoft Office and Outlook to support daily operations; training will be provided.
• Adhere to established guidelines and procedures for feedback handling.
• Perform ad-hoc administrative and operational duties as assigned.

Skills

Customer service

English proficiency

Mandarin (advantage)

Education

Diploma

Tools

Microsoft Office

Outlook

Internal systems

Job description

BGC Group Pte Ltd in Singapore is seeking a Customer Service Officer to handle public enquiries and feedback through outbound calls and emails, coordinating with internal and external stakeholders to resolve cases.

The role requires a Diploma, strong English, and the ability to communicate clearly; Mandarin is an advantage. Training on internal systems and MS Office will be provided, with a 1-year contract.