Quality Service Officer – Temporary Executive (Clarke Quay MRT)

Seacare Manpower Services Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Part time

Job summary

Seacare Manpower Services Pte Ltd is seeking an Admin/Customer Service professional to manage a service provider handling public feedback and enquiries. You will review cases, provide interim replies, and work with policy divisions and public agencies to resolve issues.

The role requires strong writing, excellent communication, and analytical thinking. A degree in Administration or Business is preferred, with 3–6 years of relevant experience and proficient MS Office skills.

Qualifications

• Degree in Administration, Business or a related discipline.
• Strong writing and communication skills.
• Analytical and logical thinking abilities.
• Independent, proactive and highly committed.

Responsibilities

• Manage and oversee a service provider handling public feedback and enquiries, including guidance on cases and reviewing replies.
• Review and assess public feedback and enquiries, including complex cases via various service channels.
• Provide timely interim replies to members of the public.
• Collaborate with policy divisions and public agencies to resolve public issues.
• Monitor case progress and ensure timely closure within service standards.
• Collate and analyse case data to identify issues and trends for reports.

Skills

Strong writing

Communication skills

Analytical thinking

Logical thinking

Team player

Independent & proactive

Meticulous

Resourceful

Education

Degree in Administration or Business

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Responsibilities

• Manage and oversee a service provider handling public feedback and enquiries, including providing guidance on cases and reviewing draft replies.
• Review and assess public feedback and enquiries, including complex cases received through various service channels.
• Provide timely interim replies to members of the public.
• Work closely with relevant policy divisions and public agencies to resolve issues raised by the public.
• Monitor case progress and follow up with relevant teams to ensure cases are closed within service standards.
• Collate and analyse case data to identify key issues and trends, and support the preparation of regular reports and service-related reporting.

Job Requirements

• Degree in Administration, Business or a related discipline.
• 3–6 years of relevant experience in customer service, administration or service operations.
• Customer service experience is preferred.
• Relevant experience in public agencies will be an added advantage.
• Resourceful, meticulous and a good team player.
• Strong writing and communication skills.
• Good analytical and logical thinking skills.
• Independent, proactive and highly committed.
• Proficient in Microsoft Word, Excel and PowerPoint

Duration/Working Hours:

3 months - subj to extension to a max period of 1 year (Nov 2026 - Feb 2027)

Mon – Thu: 8.30am to 6.00pm

Fri: 8.30am to 5.30pm

** We regret to inform only shortlisted candidate will be notified.