Customer Service Officer

Nanyang Technological University Alumni Club; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

An alumni club in Singapore is seeking a Receptionist who will serve as the primary contact for club members and visitors. Responsibilities include assisting with inquiries, managing bookings, supporting event logistics, and maintaining the reception area. The ideal candidate should have previous experience in customer service and be organized with strong communication skills. Flexibility in working hours, including mornings and weekends, may be needed. This role is vital for ensuring smooth clubhouse operations.

Qualifications

• Prior experience in reception, customer service, hospitality, or front-of-house roles is preferred.
• Service-oriented with good communication and interpersonal skills.
• Organised, responsible, and attentive to cleanliness and presentation.
• Able to multitask and work independently.
• Team player with a professional attitude.
• Willing to work early mornings, evenings or weekends when required (depending on roster and events).
• Physically fit to move furniture for events.

Responsibilities

• Greet and assist members and visitors in a courteous and professional manner.
• Answer phone calls and respond to general enquiries.
• Respond to member queries regarding clubhouse facilities and event space bookings.
• Assist in booking of facilities, including confirmations and scheduling.
• Provide on-site support for events (e.g. registration, ushering, basic AV set-up).
• Coordinate logistics with vendors and service providers when required.
• Maintain cleanliness and basic housekeeping of reception, lounge, and common areas.
• Restock pantry supplies and co-working amenities, ensuring items are organised.
• Monitor and uphold clubhouse rules and etiquette (e.g. noise levels, proper usage of spaces).
• Perform closing duties (e.g. switching off lights/systems, ensuring doors are secured, locking up).
• Record incidents, feedback, or member concerns and escalate to the Secretariat for follow-up.
• Assist with venue setup and teardown according to floor plans and client specs.
• Move and position furniture and equipment (chairs, tables, sofas, stages, lecterns) safely and efficiently.
• Load/unload supplies, transport materials between storage and event spaces, and organize inventory.
• Prepare registration desks, signage, and guest areas as needed.
• Support event operations during the day, including guest flow and last-minute requests.
• Return furniture to storage and assist with post-event teardown.
• Complete basic administrative tasks (inventory checks, equipment testing) as required.
• Prepare members welcome pack and birthday vouchers.
• Ad-hoc activities assigned by supervisor or management committee from time to time.

Job description

Overview

Receptionist (Part Time / Full Time)

Job Description

As the CSO, you will be the primary point of contact between NTU Alumni Club (NTUAC) and club members. You will also be the first point of contact for visitors to the clubhouse. In this role, you will be responsible for addressing member and visitor enquiries, resolving basic clubhouse issues, providing information about club offerings, and supporting daily clubhouse operations.

Responsibilities

• Greet and assist members and visitors in a courteous and professional manner
• Answer phone calls and respond to general enquiries
• Respond to member queries regarding clubhouse facilities and event space bookings
• Assist in booking of facilities, including confirmations and scheduling
• Provide on-site support for events (e.g. registration, ushering, basic AV set-up)
• Coordinate logistics with vendors and service providers when required
• Maintain cleanliness and basic housekeeping of reception, lounge, and common areas
• Restock pantry supplies and co-working amenities, ensuring items are organised
• Monitor and uphold clubhouse rules and etiquette (e.g. noise levels, proper usage of spaces)
• Perform closing duties (e.g. switching off lights/systems, ensuring doors are secured, locking up)
• Record incidents, feedback, or member concerns and escalate to the Secretariat for follow-up
• Assist with venue setup and teardown according to floor plans and client specs
• Move and position furniture and equipment (chairs, tables, sofas, stages, lecterns) safely and efficiently
• Load/unload supplies, transport materials between storage and event spaces, and organize inventory
• Prepare registration desks, signage, and guest areas as needed
• Support event operations during the day, including guest flow and last-minute requests
• Return furniture to storage and assist with post-event teardown
• Complete basic administrative tasks (inventory checks, equipment testing) as required
• Prepare members welcome pack and birthday vouchers
• Ad-hoc activities assigned by supervisor or management committee from time to time

Requirements

• Prior experience in reception, customer service, hospitality, or front-of-house roles is preferred
• Service-oriented with good communication and interpersonal skills
• Organised, responsible, and attentive to cleanliness and presentation
• Able to multitask and work independently
• Team player with a professional attitude
• Willing to work early mornings, evenings or weekends when required (depending on roster and events)
• Physically fit to move furtniture for events