Customer Service Officer

ARIANNA HOTEL; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

ARIANNA HOTEL in Singapore is looking for a Front Office Associate to safeguard smooth operations at the reception, ensure guest comfort, and support the lobby experience. You will greet guests, handle check-in and check-out, manage reservations, and communicate room availability accurately to optimize occupancy.

As part of the role, you will respond to guest inquiries about local attractions, facilities, and services, maintain guest ledger accuracy, and collaborate with other departments.

Responsibilities

• Managing Front Office operations
• Check in / Check out Guests
• Collection and settlement of payment
• Check and confirm Reservations
• Updating of Room Availability of different Room Types and Room Rates
• Provide service to Guests about Enquiries on Major City Attractions, Events, Facilities, other information etc.
• Ensure and monitor the availability of rooms meeting the need of the operation
• Check guest ledger and ensure all direct billing folios are authorized and proper correspondences
• Provide information about the hotel products and its services
• Manage reservations and room assignment activities
• Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times
• Perform all other adhoc duties as and when required
• Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays

Job description

• 1) Managing Front Office operations.
• 2) Check in / Check out Guests.
• 3) Collection and settlement of payment.
• 4) Check and confirm Reservations.
• 5) Updating of Room Availability of different Room Types and Room Rates.
• 6) Provide service to Guests about Enquiries on Major City Attractions, Events, Facilities, other information etc.
• 7) Ensure and monitor the availability of rooms meeting the need of the operation.
• 8) Check guest ledger and ensure all direct billing folios are authorized and proper correspondences.
• 9) Provide information about the hotel products and its services.
• 10) Manage reservations and room assignment activities.
• 11) Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
• 12) Perform all other adhoc duties as and when required.
• 13) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.