Customer Service Officer

BAN HIN SAWMILL CO (PTE) LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

BAN HIN SAWMILL CO (PTE) LTD in Singapore seeks a proactive front desk coordinator to manage calls and emails, provide information on the company and services, and anticipate customer needs. You will also handle orders, payments, and direct billing, ensuring accurate correspondences and high customer satisfaction.

The role involves checking orders, monitoring operational needs, and maintaining positive customer relations.

Job description

1. 1) Managing front desk phone calls and emails.
2. 2) Collection and settlement of payment.
3. 3) Check and confirm orders.
4. 4) Provide service to customers enquiries.
5. 5) Ensure and monitor the need of the operation.
6. 6) Check customers ledger and ensure all direct billing folios are authorized and proper correspondences.
7. 7) Provide informations about company and its services.
8. 8) Anticipate customers needs, respond promptly, maintain positive customers relations and ensure customers satisfaction at all times.
9. 9) Perform all other adhoc duties as and when required.
10. 10) Willing to take on rotating shifts jobs including Saturdays, Sundays and Public Holidays.