Guest Services Officer

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham is seeking a Front Office professional to manage guest check-in/check-out, room assignments and guest services. You will handle reservations, issue keys, assist guests with requests and ensure accurate billing at departure.

Ideal candidates are customer-focused, with strong communication skills and the ability to coordinate with departments to deliver seamless guest experiences in a busy hotel environment.

Job description

About the role

This is a Front Office role responsible for managing guest check-in and check-out procedures, room assignments, and guest services at a hotel.

Key responsibilities

• Sell, register and assign rooms to incoming guests, ensuring all details are filled correctly on registration card

• Issue program room keycards and validate duplicate room keycards to guests

• Attend to all requests and requirements from guests promptly and handle complaints tactfully

• Assist walk-in guests and in-house guests with alternative accommodation in the event of a full house situation

• Inform other departments of arrival, room changes, check out and special arrangements

• Maintain mails and information desk routines as per procedures

• Answer telephone and guest enquiries

• Receive and hold in safe custody all foreign currencies made by guest as Deposit

• Offer up-selling of rooms to a higher category of room type

• Accept and take down reservations in the absence of Reservation Staff

• Perform check out procedures and ensure all bills are settled by guests upon departure

• Receive monies from guests in payment of outstanding bills and refund monies when there is a credit balance due

• Balance cash float, credit card transactions and other transactions at end of each shift

• Check all guests bills before presentation to guest upon guest check out

• Collect or charge all monies due to the hotel to the respective travel agents or companies

• Perform cashiering and maintain a complete record of guests' account

• Declare all cash shortages or excess to Finance Department

• File documents and relevant reports in proper file

• Co-ordinate with Sales Department, Housekeeping Department and other departments to ensure efficient services to guests