Hotel Front Desk

HOTELS CHECK INN PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

HOTELS CHECK INN PTE. LTD. in Singapore is seeking a friendly front desk receptionist to deliver efficient check-in and check-out services, manage guest registration, and handle reservations with accuracy and courtesy.

You will resolve guest inquiries and complaints promptly, coordinate with housekeeping, room service, maintenance and reservations to ensure smooth operations, and uphold the hotel’s service and hospitality standards with a positive, professional attitude.

Qualifications

• Friendly, guest-focused approach with excellent communication.
• Willingness to learn and grow in hotel operations.
• Ability to work well under pressure and handle multiple tasks.
• Professional grooming and courteous demeanor.
• Team player with reliable shift flexibility.

Responsibilities

• Deliver efficient check-in and check-out services to guests at the hotel reception
• Complete guest registration by accurately retrieving and inputting reservation information into the computer system
• Resolve guest complaints and special requests promptly and professionally to ensure guest satisfaction
• Enforce hotel policies and procedures consistently at reception counters and lobby areas
• Manage walk-in, email, phone enquiries, and internet hotel room reservations effectively
• Perform front desk cashiering duties, including accurate credit and cash handling following hotel policies
• Prepare and submit shift reports to the accounts department timely
• Coordinate and liaise with housekeeping, room service, maintenance, and reservation departments to support smooth operations
• Collect and communicate customer feedback to help maintain and improve the hotel's service and hospitality standards
• Perform additional duties as assigned by management

Skills

Eagerness to learn

Strong communication skills

Professional appearance

Independent and team player

Ability to work under pressure

Flexibility with shifting schedules

Job description

You will provide friendly and efficient check-in and check-out services at the hotel reception, manage guest registration and reservations, resolve complaints promptly, and coordinate with other departments to maintain high service standards.

Responsibilities

• Deliver efficient check-in and check-out services to guests at the hotel reception
• Complete guest registration by accurately retrieving and inputting reservation information into the computer system
• Resolve guest complaints and special requests promptly and professionally to ensure guest satisfaction
• Enforce hotel policies and procedures consistently at reception counters and lobby areas
• Manage walk-in, email, phone enquiries, and internet hotel room reservations effectively
• Perform front desk cashiering duties, including accurate credit and cash handling following hotel policies
• Prepare and submit shift reports to the accounts department timely
• Coordinate and liaise with housekeeping, room service, maintenance, and reservation departments to support smooth operations
• Collect and communicate customer feedback to help maintain and improve the hotel's service and hospitality standards
• Perform additional duties as assigned by management

Preferred competencies and qualifications

• Eagerness to learn and passion for delivering excellent customer service
• Well-groomed appearance and strong communication skills to engage with guests and team members
• Ability to work independently and collaboratively as a team player
• Capacity to work under pressure and take initiative in various situations
• Commitment to providing high levels of service excellence
• Flexibility to adapt to different work situations and schedules, including rotating shifts on weekends and public holidays

Other Information

• Ability to work rotating shifts on weekends and public holidays