Customer Service Officer

HENDERSON SECURITY SERVICES PTE. LTD.; Singapore; Sur place; SGD 25 000 - 38 000; Plein temps

Résumé du poste

Henderson Security Services Pte. Ltd. in Singapore seeks a friendly Front Desk Receptionist to warmly greet guests, answer inquiries, and manage communications at our Singapore office. You will handle mail, calls, and visitor management, maintain lobby areas, support administrative tasks, and assist with event promotions and errands as needed.

The role emphasizes exceptional guest experience, timely responses, and organized office operations, contributing to a welcoming atmosphere.

Qualifications

• Experience in front-desk or guest services.
• Strong communication and professional demeanor.
• Ability to handle inquiries and administrative tasks.

Responsabilités

• Greet guests and visitors warmly and make them feel welcome and attended.
• Manage guests/customers queries, requests, feedbacks
• Answer phone and email inquiry from potential guests in a timely and respectful manner
• Receive and redirect mail, phone calls, packages, etc
• Anticipate guests needs to accommodate them and provide an exceptional guest experience
• Perform basic administrative/secretarial/reception duties
• Maintain inventory of supplies and order new stock as needed
• Running errands to assist guests/customers
• Handle promotion for events, voucher claims etc
• Record incident reports and assist in follow up actions (if any)
• Ensure that guest spaces and lobby are always clean and tidy
• Any other ad hoc duties as assigned

Connaissances

Guest reception

Customer service

Communication

Administrative support

Description du poste

Job Description & Requirements

• Greet guests and visitors warmly and make them feel welcome and attended
• Manage guests/customers queries, requests, feedbacks
• Answer phone an email inquiry from potential guests in a timely and respectful manner
• Receive and redirect mail, phone calls, packages, etc
• Anticipate guests needs to accommodate them and provide an exceptional guest experience
• Perform basic administrative/secretarial/reception duties
• Maintain inventory of supplies and order new stock as needed
• Running errands to assist guests/customers
• Handle promotion for events, voucher claims etc
• Record incident reports and assist in follow up actions (if any)
• Ensure that guest spaces and lobby are always clean and tidy
• Any other ad hoc duties as assigned