Guest Services Officer (Club)

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

TPC Hotel Pte. Ltd. in Singapore is seeking a friendly Front Office Guest Services Associate to greet guests, assist with check-in, and provide information on local attractions and hotel services.

You will foster a welcoming atmosphere from arrival through departure. You will maintain professional relationships with guests and colleagues, handle requests with courtesy, manage small conflicts calmly, and upsell hotel services where appropriate.

Qualifications

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Good command of English language.

Responsibilities

• Meets and greets all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Skills

Professional demeanor

Customer service orientation

Teamwork

Communication skills

English proficiency

Job description

Job Responsibility:

• Meets and greets all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Position Requirements:

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Good command of English language.