Guest Services Officer

Grand Mercure; Singapore; Sur place; SGD 28 000 - 36 000; Plein temps

Résumé du poste

Grand Mercure is seeking a Front Office professional to manage guest arrivals and departures with attention to detail and courteous service. The role involves confirming reservations, issuing room keys, resolving charges, and guiding guests about local information.

The ideal candidate will possess Opera knowledge, thrive in a fast-paced hotel environment, and be flexible to rotating shifts, including weekends and public holidays.

Qualifications

• Previous Front Office experience is advantageous.
• Working knowledge of Opera preferred.
• Team player yet able to work independently.
• Customer oriented with a pleasant disposition.
• Able to multitask in a fast-paced environment.
• Able to work rotating shifts, weekends and public holidays.

Responsabilités

• Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.
• Attend to guests’ check-outs including resolving any late and disputed charges.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Assist guests with directions and information regarding property and local areas of interest.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Attend to all guests’ requests and queries promptly, politely and efficiently.
• Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.

Connaissances

Customer service

Team player

Independent work

Multitasking

Fast-paced environment

Outils

Opera

Description du poste

Duties and Responsibilities

• Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.
• Attend to guests’ check-outs including resolving any late and disputed charges.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Assist guests with directions and information regarding property and local areas of interest.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Attend to all guests’ requests and queries promptly, politely and efficiently.
• Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.

Requirements

• Previous Front Office experience in a similar environment will be an advantage
• Working knowledge of Opera is preferred
• Team player but also able to work independently
• Customer oriented with a pleasant disposition
• Able to multi task and thrive in a fast paced environment
• Able to work on rotating shifts, weekends and public holiday